Customer Care Consultant

1 week ago

Kuala Lumpur, Malaysia SRG ASIA PACIFIC SDN BHD Full time

**Customer Service - Inbound Call Consultant**
**Joining Date**: August 2025 / TBA
**Location**: Bangsar South

**About the Role**:
We’re looking for a friendly and customer-focused **Inbound Call Consultant** to handle incoming customer calls, provide efficient support, resolve issues, and ensure a seamless customer experience. As the first point of contact, you will deliver high-quality service and represent our brand with professionalism and care.

**Working Days & Hours**:

- **Working Days**: Monday to Sunday (5 working days per week with 2 rotational days off)
- **Working Hours (Rotational Shifts)**:

- 9:00 AM - 6:00 PM
- 10:00 AM - 7:00 PM

**Key Responsibilities**:

- **Inbound Call Support**: Handle a high volume of incoming calls from customers regarding products, services, orders, billing, troubleshooting, and general inquiries.
- **Customer Assistance**: Provide clear, accurate, and helpful responses. Strive for high customer satisfaction by resolving concerns or escalating issues when necessary.
- **Product Knowledge**: Offer knowledgeable and empathetic support. Provide product recommendations, assist with purchases, and coordinate with internal teams to resolve complex issues.
- **Call Documentation**: Accurately document all customer interactions, feedback, and solutions provided. Contribute insights to improve overall customer service processes.

**Requirements**:

- SPM / Diploma / Degree qualification
- Proven experience in customer service, call center support, or a related field
- Excellent verbal communication skills with a professional, friendly tone
- Strong problem-solving skills and a customer-first attitude
- Ability to manage calls efficiently in a fast-paced environment
- Familiarity with phone systems, CRM software, and customer support tools
- Positive attitude and strong interpersonal abilities

**Note**:

- A probation period applies for this role
- **Comprehensive training is provided** to ensure you're fully equipped for the role

Pay: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person

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