Customer Care Consultant

7 days ago

Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

**Job Title: Customer Care Consultant (Call Centre)**

**Job Overview**:
**Key Responsibilities**:

- **Customer Support**:
Provide high-quality customer service over the phone, addressing inquiries, complaints, or requests related to products or services.
- **Problem Resolution**:
Handle and resolve customer complaints, issues, and queries in a timely and professional manner, ensuring customer satisfaction.
- **Product Knowledge**:
Maintain an in-depth understanding of the company’s products, services, and policies to offer accurate information and solutions to customers.
- **Call Handling**:
Answer incoming calls, make outbound calls when necessary, and ensure that all customer interactions are logged and tracked accurately in the CRM system.
- **Customer Relationship Management**:
Build and maintain strong relationships with customers through empathetic listening, clear communication, and efficient problem-solving.
- **Order Processing and Follow-ups**:
Process customer orders, cancellations, or changes, ensuring accurate documentation and follow-up to ensure order fulfillment.
- **Sales Support**:
Assist with cross-selling or upselling company products and services where appropriate, contributing to the achievement of sales goals.
- **Data Entry & Reporting**:
Accurately record customer interactions, feedback, and other relevant details in the system. Provide feedback or escalate issues to the appropriate department if necessary.
- **Quality Assurance**:
Ensure that all customer interactions meet company standards for service excellence, professionalism, and compliance.
- **Team Collaboration**:
Work closely with other team members and departments to ensure the effective resolution of customer issues and continuous improvement in customer service processes.

**Qualifications & Skills**:

- **High School Diploma** or equivalent (Bachelor’s degree is a plus).
- Proven experience in a **call center**, **customer service**, or similar role is preferred.
- Strong communication skills with a clear and pleasant phone manner.
- Ability to actively listen and effectively address customer needs.
- Strong problem-solving skills and ability to handle difficult situations with professionalism.
- Ability to multitask and handle high volumes of calls.
- Familiarity with **CRM systems** and call center software.
- Good computer skills and proficiency in Microsoft Office or Google Workspace.
- Strong organizational skills and attention to detail.
- Positive attitude, patience, and a passion for helping others.

**Why Join Us?**
- Competitive salary and performance-based incentives.
- Comprehensive training to ensure you succeed in your role.
- A dynamic, supportive, and collaborative work environment.
- Career growth opportunities and development within the company.
- Recognition and rewards for top performers.

If you are passionate about providing exceptional customer service and thrive in a fast-paced, target-driven environment, we would love to hear from you. Join us as a **Customer Care Consultant** and help us deliver outstanding service to our valued customers

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Early shift
- Rotational shift

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Bahasa (preferred)

Expected Start Date: 12/18/2024

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