Quality Auditing Analyst

2 days ago


Kuala Lumpur, Malaysia Helius Technologies Sdn. Bhd. Full time

**Roles & Responsibilities**
- Work with the QA and SMs to identify needs/gaps and help equip employees with the skills, knowledge, and expertise they need to support the business goals.
- Involve in the planning phase of activities for performance management initiatives
- Conduct real time audit/side-by-side with analyst
- Stay updated with the project trends and tool enhancements
- Collaborate with the L&D lead to help formalize development programs to improve individual skills or organizational performance
- Facilitate training refresher sessions based on quality top drivers, assessment errors and updates
- Facilitate New Hire Classes and cross training
- Facilitate culture deck training
- Execute training activities under performance management initiatives
- Assist the site training lead on conducting 1:1 coaching sessions with the trainers

**Qualifications and Experience**:

- 1 - 2 years of experience as a trainer coordinator
- 1 year of experience in a call auditing or call monitoring role for inside sales agents
- Excellent oral and written communication skills.
- Sound decision making and organizational skills
- Ability to present complex information to a variety of audiences
- Proven ability to master the full training cycle
- Familiarity with traditional and modern training methods, tools and techniques

**Job Types**: Full-time, Permanent

**Salary**: Up to RM5,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Day shift


  • Audit Analyst

    2 weeks ago


    Greater Kuala Lumpur, Malaysia LanceSoft, Inc. Full time 60,000 - 120,000 per year

    Job Title:Statutory AnalystLocation:Kuala Lumpur, MalaysiaContract Duration:6 MonthsWork Schedule:40 Hours per week (Office-based)Role SummaryTheStatutory Analystwill be part of theGlobal Statutory Team, responsible for delivering accurate and compliant financial statements while supporting audits, statutory reporting, and process improvement projects. This...


  • Kuala Lumpur, Malaysia Abhidi Solution Full time

    **Chinese/Mandarin language proficiency is mandatory** Roles and Responsibilities: - Daily Audits followed by coaching and feedback - Daily Analysis followed by coaching and feedback - Publishing dashboard and trend of audit/analysis-weekly/monthly - Tracking progress of agents - Developing briefings basis common findings from audits/analysis fortnightly -...


  • Kuala Lumpur, Malaysia EPS Consultant Sdn Bhd Full time

    **Position: Quality Assurance Analyst (Vietnamese)** **Tenure: 1 year contract (Renewable basis/ Converted to permanent)** **Location: Kuala Lumpur** **Working hour: Rotational Shift basis** **Salary: RM 5000 - RM 6000** - Performs quality inspection, documents findings by following required audit process and procedures to a team of agents focusing on their...

  • Quality Analyst

    3 days ago


    Kuala Lumpur, Malaysia TaskUS Full time

    The Quality Analyst (Bilingual) is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and...


  • Kuala Lumpur, Malaysia EPS Consultant Sdn Bhd Full time

    **Position: Quality Assurance Analyst (Indonesian/ Thai) (Native Speaker)** **Tenure: 1 year contract (Renewable basis/ Converted to permanent)** **Location: Kuala Lumpur** **Working hour: Rotational Shift basis** **Salary: RM 4500 - RM 5500** - Performs quality inspection, documents findings by following required audit process and procedures to a team of...

  • Audit COE: Quality

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Deloitte Regional Capability Full time 90,000 - 120,000 per year

    What impact will you make?At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are...


  • Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: **About**BD** **Be part of something**bigger!** BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD’s...


  • Kuala Lumpur, Malaysia Ria Financial Services Full time

    Quality Assurance Analyst We are seeking a talented and motivated **QA Analyst** with a strong understanding of software testing methodologies and practices to join our team. As a QA Analyst, you will be responsible for ensuring the quality and reliability of our software products by designing and executing test plans, identifying defects, and collaborating...

  • Data Quality Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia iSoftStone Full time 60,000 - 120,000 per year

    Role Summary:The Data Quality Analyst ensures high precision and quality for training and evaluation data essential for cutting-edge Multimodal Large Language Models (MLLMs). You will perform critical assessment and validation across diverse data types, directly contributing to the advancement of our AI's performance and intelligence.Key...

  • Quality Analyst

    1 week ago


    Kuala Lumpur, Malaysia eTeam Workforce Full time

    JOB DESCRIPTION: - Conducts quality reviews to evaluate quality performance and increase customer satisfaction - Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow - Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders - Perform root cause analysis and lead...