Quality Analyst

Quality Assurance Analyst We are seeking a talented and motivated **QA Analyst** with a strong understanding of software testing methodologies and practices to join our team. As a QA Analyst, you will be responsible for ensuring the quality and reliability of our software products by designing and executing test plans, identifying defects, and collaborating...

We are seeking a talented and motivated **QA Analyst **with a strong understanding of software testing methodologies and practices to join our team. As a QA Analyst, you will be responsible for ensuring the quality and reliability of our software products by designing and executing test plans, identifying defects, and collaborating with developers to resolve...

Customer Service Quality Assurance AnalystEmployment Type:Full-time, PermanentLocation:Menara UOA Bangsar (next to Bank Rakyat - Bangsar LRT)Start Date:January 2026About Tycheverse:Welcome to Tycheverse, the vibrant hub where innovation meets customer-centric excellence Founded in 2023, we stand out with specialized offerings in market research, sales, lead...

The Quality Analyst (Bilingual) is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and...

Core Skills - Minimum 2 years’ experience in a Business Analyst, Quality Assurance - Basic understanding of software development lifecycle (SDLC) and Agile methodologies - Strong attention to detail, analytical skills, and a passion for quality - Experience with tools such as JIRA, Confluence, or any bug/requirement tracking system Soft Skills - Good...

Overview:The Quality Assurance (QA) Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in Mandarin, Cantonese, and English. Based in Johor, the QA Analyst ensures that service standards are consistently met by reviewing agent performance, identifying improvement areas, and supporting coaching initiatives....

**Chinese/Mandarin language proficiency is mandatory** Roles and Responsibilities: - Daily Audits followed by coaching and feedback - Daily Analysis followed by coaching and feedback - Publishing dashboard and trend of audit/analysis-weekly/monthly - Tracking progress of agents - Developing briefings basis common findings from audits/analysis fortnightly -...

Quality Assurance Analyst Duties - Work as QA Engineer in a distributed team with other QA Engineers. - Work with cross-functional teams. - Integrate with the QA standards and guidelines of the team. - Take part in daily meetings, groomings, retrospectives (agile) and up with the work of the team. - Identifying gaps/dependencies in the requirements in the...

**JOB DESCRIPTION**: - Assess the quality and accuracy of the calls monitored, including financial and compliance accuracy. - Provide feedback to the Analysts. - Provide feedback to the Trainers (as appropriate) - Implement process / analyst corrective action as required. - Generate the accuracy scores and send the report to all concerned. - Maintain...

Role Summary:The Data Quality Analyst ensures high precision and quality for training and evaluation data essential for cutting-edge Multimodal Large Language Models (MLLMs). You will perform critical assessment and validation across diverse data types, directly contributing to the advancement of our AI's performance and intelligence.Key...