Quality Analyst

We are seeking a talented and motivated **QA Analyst **with a strong understanding of software testing methodologies and practices to join our team. As a QA Analyst, you will be responsible for ensuring the quality and reliability of our software products by designing and executing test plans, identifying defects, and collaborating with developers to resolve...

Customer Service Quality Assurance AnalystEmployment Type:Full-time, PermanentLocation:Menara UOA Bangsar (next to Bank Rakyat - Bangsar LRT)Start Date:January 2026About Tycheverse:Welcome to Tycheverse, the vibrant hub where innovation meets customer-centric excellence Founded in 2023, we stand out with specialized offerings in market research, sales, lead...

The Quality Analyst (Bilingual) is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and...

Core Skills - Minimum 2 years’ experience in a Business Analyst, Quality Assurance - Basic understanding of software development lifecycle (SDLC) and Agile methodologies - Strong attention to detail, analytical skills, and a passion for quality - Experience with tools such as JIRA, Confluence, or any bug/requirement tracking system Soft Skills - Good...

**Chinese/Mandarin language proficiency is mandatory** Roles and Responsibilities: - Daily Audits followed by coaching and feedback - Daily Analysis followed by coaching and feedback - Publishing dashboard and trend of audit/analysis-weekly/monthly - Tracking progress of agents - Developing briefings basis common findings from audits/analysis fortnightly -...

**JOB DESCRIPTION**: - Assess the quality and accuracy of the calls monitored, including financial and compliance accuracy. - Provide feedback to the Analysts. - Provide feedback to the Trainers (as appropriate) - Implement process / analyst corrective action as required. - Generate the accuracy scores and send the report to all concerned. - Maintain...

**Roles & Responsibilities** - Work with the QA and SMs to identify needs/gaps and help equip employees with the skills, knowledge, and expertise they need to support the business goals. - Involve in the planning phase of activities for performance management initiatives - Conduct real time audit/side-by-side with analyst - Stay updated with the project...

Position : Training & Quality Analyst (TQA) Supporting Taiwan Market (Traditional Mandarin must be STRONG) Remuneration Package: MYR 4800- MYR 5600 Total Package Key Responsibilities 1. Training & Development 2. Quality Assurance & Compliance 3. Coaching & Performance Management 4. Calibration & Collaboration 5. Reporting & Continuous Improvement 6....

**Quality Analyst** **Duration : 12 Months** **MUST BE MALAYSIANS!!!** **Currently working in banking or Fintech industry!** We are looking for a skilled Compliance Analyst to join our team and ensure adherence to regulatory and company compliance standards. This role involves conducting due diligence, risk assessments, and regulatory compliance...

**Position: Quality Assurance Analyst (Vietnamese)** **Tenure: 1 year contract (Renewable basis/ Converted to permanent)** **Location: Kuala Lumpur** **Working hour: Rotational Shift basis** **Salary: RM 5000 - RM 6000** - Performs quality inspection, documents findings by following required audit process and procedures to a team of agents focusing on their...