Quality Assurance Analyst
2 weeks ago
**JOB DESCRIPTION**:
- Assess the quality and accuracy of the calls monitored, including financial and compliance accuracy.
- Provide feedback to the Analysts.
- Provide feedback to the Trainers (as appropriate)
- Implement process / analyst corrective action as required.
- Generate the accuracy scores and send the report to all concerned.
- Maintain ‘program quality’ related client interactions.
**REQUIREMENTS**:
- Diploma or a Bachelor’s degree in any discipline.
- At least, 2 years industry experience in Quality Assurance.
- Prior Product Specialist experience preferred.
- Experience with implementation of corrective action programs.
- Knowledge of tools, concepts, and methodologies of QA
- Dual-Lingual (Native): Excellent English and Japanese
(spoken and written communication skills) as this is to support Japanese market.
- Tri-lingual (Local): Excellent English, Bahasa Malaysia and Japanese
(spoken and written communication skills) as this is to support Japanese market.
**Work hours**:
- Hybrid : Monday :10am to 7pm and Tuesday to Friday: 9am to 6pm
**Work Location**:
- Kuala Lumpur
Pay: RM5,500.00 - RM9,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Application Question(s):
- Do you write and read in Japanese
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Japanese (required)
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