Quality Assurance Analyst

2 weeks ago


Kuala Lumpur, Malaysia Wipro limited Full time

**JOB DESCRIPTION**:

- Assess the quality and accuracy of the calls monitored, including financial and compliance accuracy.
- Provide feedback to the Analysts.
- Provide feedback to the Trainers (as appropriate)
- Implement process / analyst corrective action as required.
- Generate the accuracy scores and send the report to all concerned.
- Maintain ‘program quality’ related client interactions.

**REQUIREMENTS**:

- Diploma or a Bachelor’s degree in any discipline.
- At least, 2 years industry experience in Quality Assurance.
- Prior Product Specialist experience preferred.
- Experience with implementation of corrective action programs.
- Knowledge of tools, concepts, and methodologies of QA
- Dual-Lingual (Native): Excellent English and Japanese

(spoken and written communication skills) as this is to support Japanese market.
- Tri-lingual (Local): Excellent English, Bahasa Malaysia and Japanese

(spoken and written communication skills) as this is to support Japanese market.

**Work hours**:

- Hybrid : Monday :10am to 7pm and Tuesday to Friday: 9am to 6pm

**Work Location**:

- Kuala Lumpur

Pay: RM5,500.00 - RM9,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Application Question(s):

- Do you write and read in Japanese

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Japanese (required)



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