Training and Quality Analyst

**Roles & Responsibilities** - Work with the QA and SMs to identify needs/gaps and help equip employees with the skills, knowledge, and expertise they need to support the business goals. - Involve in the planning phase of activities for performance management initiatives - Conduct real time audit/side-by-side with analyst - Stay updated with the project...

Quality Assurance Analyst We are seeking a talented and motivated **QA Analyst** with a strong understanding of software testing methodologies and practices to join our team. As a QA Analyst, you will be responsible for ensuring the quality and reliability of our software products by designing and executing test plans, identifying defects, and collaborating...

**Chinese/Mandarin language proficiency is mandatory** Roles and Responsibilities: - Daily Audits followed by coaching and feedback - Daily Analysis followed by coaching and feedback - Publishing dashboard and trend of audit/analysis-weekly/monthly - Tracking progress of agents - Developing briefings basis common findings from audits/analysis fortnightly -...

JOB DESCRIPTION: - Conducts quality reviews to evaluate quality performance and increase customer satisfaction - Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow - Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders - Perform root cause analysis and lead...

We are seeking a talented and motivated **QA Analyst **with a strong understanding of software testing methodologies and practices to join our team. As a QA Analyst, you will be responsible for ensuring the quality and reliability of our software products by designing and executing test plans, identifying defects, and collaborating with developers to resolve...

The Quality Analyst (Bilingual) is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and...

**Position: Quality Assurance Analyst (Vietnamese)** **Tenure: 1 year contract (Renewable basis/ Converted to permanent)** **Location: Kuala Lumpur** **Working hour: Rotational Shift basis** **Salary: RM 5000 - RM 6000** - Performs quality inspection, documents findings by following required audit process and procedures to a team of agents focusing on their...

Core Skills - Minimum 2 years’ experience in a Business Analyst, Quality Assurance - Basic understanding of software development lifecycle (SDLC) and Agile methodologies - Strong attention to detail, analytical skills, and a passion for quality - Experience with tools such as JIRA, Confluence, or any bug/requirement tracking system Soft Skills - Good...

Role Summary:The Data Quality Analyst ensures high precision and quality for training and evaluation data essential for cutting-edge Multimodal Large Language Models (MLLMs). You will perform critical assessment and validation across diverse data types, directly contributing to the advancement of our AI's performance and intelligence.Key...

Job Description:1) Assess training requirements for both in-house and BPO Customer Care teams through Training Needs Analysis (TNA), focus group discussions, quality insights, and stakeholder consultation. 2) Design tailored individual and group training plans to address identified needs across various teams. 3) Develop and enhance training materials in...