Desktop Support Executive

6 days ago

Sepang, Malaysia AirAsia Full time

**Functional Responsibility**
- Support daily operational.
- Elevate incident ticket and trigger the management escalation within stated guidelines.
- Ensuring assigned task is effectively executed in timely manner.
- Liaising and partnering with other support team (internal team) to ensure seamless integration of IT service support and operation.

**Role Responsibility**
- Make sure smooth running of daily operation.
- Provide IT operational support and guidance to user.
- Work in compliance with company policies and standard operation procedures.

**Functional Duties**
- Manage equipment store and make sure equipment are properly arranged.
- Execute deployment and setup of equipment.
- Undertake to provide resolutions and/or workaround solutions to desktop operational requests in a timely manner.
- Make sure ticket assigned are follow up and service/problem resolved within SLA.
- Ensure all asset delivered are properly record in the Good Acceptance Form and submit to Senior Desktop Support Executive.
- Responsible on tools are in good condition.
- Ensure improvement plan are fully execute.
- Require travel and relocate to other place to full fill the company operational need.
- Execute Ad-hoc task given by superior

**Role Duties**
- Ensure report to duty.
- Giving guide/resolution to user who facing difficulties on carry work.
- Ensure every work are compliance to company SOP and/or Work Instruction.
- Rapidly establishing a good working relationship with other team/professionals.
- Participate in knowledge base contribution and SOP.
- Participate into improvement plan.

**Requirement**
- At least 1 years working experience in IT field.
- Good technical background with good analytical and problem solving skills.
- Detail-oriented and well organized.
- Able to work independently and under pressure.
- Good emotional manage.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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