Associate Director, Performance Management

Job ID: 37161

Location: Bukit Jalil KL, MY

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 21 Aug 2025

**Job Summary**
- The Associate Director will lead the Micro Automation initiative within CIB Operations, driving the identification, design, and deployment of low-complexity, high-impact automation solutions. This role is pivotal in scaling the initiative beyond its initial proof-of-concept phase, ensuring strategic alignment, stakeholder engagement, and sustained delivery across hub locations.**RESPONSIBILITIES**

**Strategy**
Awareness and understanding of the Group's business strategy and model appropriate to the Data Management within CIB Ops.**Business**
Awareness and understanding of the wider business, economic and market environment in which the Group operates.**Strategic Leadership**:

- Own the end-to-end engagement model for Micro Automation across CIB Ops.
Curate and prioritize the automation backlog in alignment with business goals and funding cycles.
Drive adoption of design principles and governance frameworks to ensure consistency and scalability**Stakeholder Engagement**:

- Socialize the Micro Automation capability across functions and geographies.
Build cross-functional partnerships with operations, technology, and finance teams.
Represent the initiative in governance forums and funding reviews**Execution Oversight**:

- Lead a fusion squad comprising operations and tech resources to deliver automation use cases
Oversee process walkthroughs, requirement gathering, and solution deployment.
Ensure timely delivery of Wave 1 and subsequent automation waves, targeting 15 HC (~$288K) in annualized savings**Innovation & Culture Building**:

- Promote a mindset of simplification, experimentation, and innovation.
Identify “hidden gems” in Microsoft 365 and other tools to unlock automation opportunities**People & Talent**
Mentor and lead a team of data analysts, data scientists, and performance management professionals, ensuring skill development and knowledge sharing.**Risk Management**
The ability to interpret CIB processes and data, identifying opportunity for automation of processes and generation of key insights from data, whilst identifying key issues based on this information and put in place appropriate controls and measures.**Governance**
Responsible for assessing the effectiveness of the Hive’s arrangements to deliver effective governance, oversight and controls when delivering reporting and insights to business and operations, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key stakeholders**
- CIB Ops Performance Management Team
- CIB Ops Functional Heads
- Enterprise Technology - SWOOSH team
- Business Architects

**Other Responsibilities**
Embed Here for good and Group’s brand and values; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]**Skills and Experience**
- Strategic Thinking - Ability to align data analytics with business goals and drive long-term improvements.
- Analytical Mindset - Expertise in breaking down complex problems and providing data-backed solutions.
- Business Acumen - Strong understanding of operational processes and how data insights can improve efficiency.
- Communication & Storytelling - Ability to translate complex data insights into actionable business strategies.
- Change Management - Experience in leading change initiatives related to data adoption and process transformation.

**Qualifications**
- 10+ years of experience in operations, transformation, or automation roles within financial services.
- Proven track record in leading cross-functional initiatives and delivering measurable outcomes.
- Strong understanding of productivity tools (Excel, Outlook), workflow automation platforms (e.g., Power Automate), and task mining techniques.
- Experience in stakeholder management across senior levels and global teams.

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and