Salesforce Assistant

GIIB is excited to announce an expansion of our esteemed Innovations and Transformations team. This presents an exceptional opportunity for individuals seeking to deepen their expertise and contribute to transformative projects within a dynamic organizational setting.

**About GIIB**:
GIIB stands as a leader in innovation, dedicated to delivering cutting-edge solutions to our esteemed clientele. Through strategic partnerships with top Fortune 500 companies, we leverage industry-leading software platforms including Salesforce, Tableau, and SAP to drive impactful results.

**Position Overview**:
We are seeking motivated individuals to join our team and play a pivotal role in supporting Salesforce development projects and other system-related initiatives. This role offers invaluable hands-on experience with top-tier software platforms and provides a platform for professional growth within a collaborative team environment.

**Responsibilities**:
Integration Management:

- Work closely with the integration team to understand the integration plan and requirements.
- Coordinate with vendors and external stakeholders to ensure smooth integration processes.
- Follow integration plans meticulously, tracking progress and identifying any deviations.
- Provide regular updates to the integration team and stakeholders on the status of integration activities.

Vendor Communication:

- Serve as the primary point of contact for vendors involved in the Salesforce integration process.
- Facilitate communication between internal teams and vendors to address any integration-related queries or issues.
- Ensure that vendor deliverables are met according to agreed-upon timelines and specifications.
- Collaborate with vendors to troubleshoot and resolve any technical challenges that arise during the integration process.

User Support:

- Provide frontline support to Salesforce users, addressing inquiries and resolving issues in a timely manner.
- Conduct user training sessions to ensure that users are proficient in utilizing Salesforce effectively.
- Act as a liaison between users and the IT department for technical support and troubleshooting needs.

Technical Support:

- Troubleshoot technical issues related to Salesforce integration, configuration, and functionality.
- Collaborate with internal IT teams and external vendors to diagnose and resolve technical issues promptly.
- Document technical solutions and best practices for reference and knowledge sharing.

Tableau Support Coordination:

- Work closely with Tableau support to address any integration issues or data visualization requirements.
- Raise tickets with Tableau support as needed, providing detailed information and collaborating on solutions.

Pay: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday