Telesales Team Lead

24 hours ago

KL Eco City Kuala Lumpur Malaysia Malaysia Cartrack Full time 80,000 - 120,000 per year


We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Telesales Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Key Responsibilities:

  •  Team Management: Lead, motivate, and manage a team of telesales agents to ensure optimal performance and achievement of sales targets.
  • Sales Strategy: Develop and implement telesales strategies to drive revenue, acquire new customers, and retain existing ones.
  • Performance Monitoring: Monitor and analyze individual and team performance, providing regular feedback and guidance, and assisting in improving sales results.
  • Training & Development: Provide ongoing training, coaching, demonstration and mentoring to telesales agents to enhance their skills and product knowledge.
  • Customer Interaction: Oversee and, when necessary, participate in customer calls to ensure high-quality service and to resolve any escalated issues.
  • Sales Targets: Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.
  • Process Improvement: Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results.

Key Requirements:

  • Minimum of 3-5 years in telesales, with at least 1-2 years in a team lead.
  • Strong leadership and team management skills.
  • Excellent communication and negotiation abilities.
  • In-depth understanding of telesales techniques and customer engagement.
  • Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
  • Highly motivated, goal-oriented, and driven.

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