Customer Service Assistant

2 weeks ago

Ampang, Malaysia Asian Overland Services Tours & Travel Sdn Bhd Full time

**Company Description**

**"Don't go where the path leads, rather go where there in no path and leave a trail...."**

Since its establishment in 1976, Asian Overland Services Tours & Travel Sdn. Bhd. (AOS) has grown into one of the most dynamic Travel and Hospitality Company in the Asian region. AOS offers specialised products such as eco cultural tours, and soft adventure nature based tourism and is a market leader in Malaysia offering sustainable focused travel products. AOS is continously investing in technology to stay relevant and improve efficiency and profitability. The Company has been locally and internationally acclaimed, winning a long string of awards, for its efforts and commitment to promote and contribute to the development of the Tourism Industry in Malaysia.
- Handling AOS hotline
- Handling customer complaints.
- Identifying root causes and implement permanent solutions.
- Planning and processing dream holidays for our clients through our booking systems.
- Liaising with our partners overseas to meet their needs including creating and quoting of services and packages.
- Using office Management & Organizational skills to finalize confirmed business including invoicing, welcome kits and organizing documents in an orderly manner.
- Using Business management skills to manage collection and monitor prepayments especially for newly established clients.
- Using customer services skills in dealing with internal and external customers.
- Learn, update and equip oneself on products and destinations in Malaysia which may involve travelling to relevant domestic destinations.
- Using customer care skills to resolve customer issues.
- Liaising with our suppliers with the aim of building a good cooperation and establishing a close rapport between the Company and our suppliers.

**Job Requirements**:

- Diploma/ Degree in Hospitality and Tourism or relevant field.
- Minimum 1-2 years in travel industry
- Good academic results especially for Maths and English.
- Experience in customer service
- Fast learner and highly to better oneself.
- Have a love to serve and enjoy making people happy.
- Have a positive personality.
- Able to understand Company’s vision and contribute towards it.
- Good verbal and written skills in English.

Ampang: Reliably commute or planning to relocate before starting work (preferred)

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Ampang: Reliably commute or willing to relocate with an employer-provided relocation package (required)

  • Customer Service

    1 week ago

    Ampang, Malaysia BATTERY4U SDN BHD Full time

    **_CUSTOMER SERVICES_** **Who is BateriHub?** BateriHub - A company that growth even in pandemic! Currently we got more that 60 branches and **still expanding to whole Malaysia!** Our Vision is going to SEA and IPO in 5 years! In BateriHub, our **Mission** is to provide more job opportunity back to society and we provide a platform to talents to explore...

  • Customer Service

    13 hours ago

    Ampang, Malaysia BATTERY4U SDN BHD Full time

    **_CUSTOMER SERVICES_** **Who is BateriHub?** BateriHub - A company that growth even in pandemic! Currently we got more that 60 branches and **still expanding to whole Malaysia!** Our Vision is going to SEA and IPO in 5 years! In BateriHub, our **Mission** is to provide more job opportunity back to society and we provide a platform to talents to explore...

  • Customer Service

    2 weeks ago

    Ampang, Malaysia RedRadar International (Recruitment Agency) Full time

    Location: 03A-05, Dpandan Business Square, Avenue 2, Ampang, 68000, Selangor. Working Hours: Monday - Friday (9.00AM - 6.00PM), Saturday (9.00AM - 1.00PM) - Assist customers in selecting and purchasing perfumes based on their preferences and needs. - Address and resolve customer concerns, issues, and inquiries with a focus on customer satisfaction. - Handle...

  • Customer Service

    1 week ago

    Ampang, Malaysia Aisling Consulting Sdn Bhd Full time

    Attending to inbound calls only and assisting customers inquiries pertaining credit cards - No Sales and out bond call required - Ad-hoc assignments or tasks assigned by Supervisor. **Salary**: RM2,500.00 - RM3,000.00 per month Application Question(s): - Are you willing to relocate Jalan Tun Razak?

  • Customer Service Assistant

    2 weeks ago

    Ampang, Malaysia FAC Enterprise Full time

    Manage incoming customer enquiries over phone or walk in - Build and maintain good rapport with customers - Provide professional and accurate information to customers - Maintaining customer records in database - Any other duties that may be assigned to you by the management from time to time Interested applicants for the advertised position, please kindly...

  • Customer Service

    4 days ago

    Ampang, Malaysia Talentvis Malaysia Full time

    We need a Customer Service Agent. You'll help clients, solve problems, and build strong relationships. Understanding client needs and teamwork are crucial. **About the Company**: Our client is a global financial company focusing on international payments and currency exchange. Established in 2004, it's a leader in the industry, serving clients worldwide...

  • Customer Service Sales Executive

    2 weeks ago

    Ampang, Malaysia RedRadar International (Recruitment Agency) Full time

    **Position**:Customer Service Cum Sales Assistant **Salary**:RM2,000 - RM2,500 **Working days**:Monday to Friday (8.30AM - 5.30PM)/ Standby Mode On Saturday & Sunday **Location**: Level 4, Block F, Excella Business Park, Jalan Ampang Putra, Taman Ampang Hilir, 55100 Kuala Lumpur Job Description: - Maintain a thorough understanding of our products/services...

  • Customer Service/concierge

    4 days ago

    Ampang, Malaysia City Properties Sdn Bhd Full time

    Role & Job Responsibilities: - To assist in overseeing the daily shopping mall operations of Customer Service (CS) at Info Counter, - To work closely with all retailers on operational issues of the mall and to ensure that all policies in the Retailers’ Handbook are adhered to, - To constantly improve and deliver excellent customer services to all...

  • Customer Service

    2 weeks ago

    Ampang, Malaysia BATTERY4U SDN BHD Full time

    **_CUSTOMER SERVICES_** **Who is BateriHub?** BateriHub - A company that growth even in pandemic! Currently we got more that 60 branches and **still expanding to whole Malaysia!** Our Vision is going to SEA and IPO in 5 years! In BateriHub, our **Mission** is to provide more job opportunity back to society and we provide a platform to talents to explore...

  • Customer Service

    2 days ago

    Ampang, Malaysia BATTERY4U SDN BHD Full time

    **_CUSTOMER SERVICES_** **Who is BateriHub?** BateriHub - A company that growth even in pandemic! Currently we got more that 60 branches and **still expanding to whole Malaysia!** Our Vision is going to SEA and IPO in 5 years! In BateriHub, our **Mission** is to provide more job opportunity back to society and we provide a platform to talents to explore...