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Customer Service Executive

3 weeks ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive -Technical

**Timings**:Night Shift (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Chat

Key Skills: Customer Service Mandarin Cantonese english
- Customer Service Executive

Qualification: Completed with SPM, UEC, ICGSE certificate

Language: Mandarin, Cantonese & English
- Job Description:
- Handling all inbound calls about customer general enquiries, complaints, comments, feedback, and other raising issues related to the company's products
- Exceeding customer expectations in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA.
- Proficiency in English Communication (Speak, Read, Write) -Handling all inbound calls about customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products.
- Exceeding customer expectations in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA.

Training Period: 1 month

Basic Salary (RM)

**Traditional Mandarin & English**: 3,000

**Mandarin, Cantonese & English**: 2,100

Key Performance Indicator (KPI)
- 400

Night Shift Allowance
- 300

Overtime
- If require

Working days
- 6

Shuttle service provided
- Yes

Typing Score-Typing Speed 25, Accuracy 100%, Net Speed 25

Working Shift - 24 Hours

(Compulsory working on Public Holidays and Weekends)

Interview mode
- Walk-in

Attraction: 1 month Accommodation Provided For Outstation
- Upon request, with 6-month(s) services bond