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Customer Service Executive
3 weeks ago
**Role**:Customer Service Executive -Technical
**Timings**:Night Shift (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Chat
Key Skills: Customer Service Mandarin Cantonese english
- Customer Service Executive
Qualification: Completed with SPM, UEC, ICGSE certificate
Language: Mandarin, Cantonese & English
- Job Description:
- Handling all inbound calls about customer general enquiries, complaints, comments, feedback, and other raising issues related to the company's products
- Exceeding customer expectations in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA.
- Proficiency in English Communication (Speak, Read, Write) -Handling all inbound calls about customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products.
- Exceeding customer expectations in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA.
Training Period: 1 month
Basic Salary (RM)
**Traditional Mandarin & English**: 3,000
**Mandarin, Cantonese & English**: 2,100
Key Performance Indicator (KPI)
- 400
Night Shift Allowance
- 300
Overtime
- If require
Working days
- 6
Shuttle service provided
- Yes
Typing Score-Typing Speed 25, Accuracy 100%, Net Speed 25
Working Shift - 24 Hours
(Compulsory working on Public Holidays and Weekends)
Interview mode
- Walk-in
Attraction: 1 month Accommodation Provided For Outstation
- Upon request, with 6-month(s) services bond