Customer Services Executive

2 weeks ago

Kuala Lumpur, Malaysia Super Quick Freight (M) sdn Bhd Full time

**Role Description: Customer Service Executive**

**Key Responsibilities**:

- Handle cargo booking and system reservations efficiently, ensuring accuracy and adherence to operational procedures.
- Coordinate with internal departments and external stakeholders to ensure timely updates to systems and data, and to provide prompt responses to customers. Monitor daily cargo operations and proactively address any issues to minimize service disruptions.
- Maintain up-to-date knowledge of cargo products, services, and procedures to provide accurate information and support.
- Ensure all customer service interactions reflect high standards of excellence and professionalism.
- Identify opportunities to improve customer satisfaction and contribute to continuous service enhancement initiatives.
- Support the documentation process and ensure compliance with regulatory and company standards.

**Qualifications and Skills**:

- Proven experience in a customer service role, preferably within the cargo, logistics, or aviation sector.
- Strong communication and interpersonal skills.
- Ability to multitask and work effectively under pressure.
- Proficiency in reservation and cargo management systems.
- Attention to detail and a commitment to timely service delivery.
- Team player with a customer-first mindset.

Schedule:

- Day shift

**Experience**:

- Customer service Executive: 1 year (required)

  • Customer Service

    4 days ago

    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    **OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...

  • Customer Service Executive

    1 week ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **Main Job Tasks and Responsibilities**: - Provide knowledgeable answers to questions about product, pricing, and availability. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Maintain customer databases. - Communicate and coordinate with internal departments. - Provide feedback on the efficiency of the customer service...

  • Customer Service Executive Outbound

    2 days ago

    Kuala Lumpur, Malaysia Humantech Services. Sdn Bhd Full time

    **Job Title**:Customer Service Representative (Singapore market) **Job type**: 1 year - Contract (renewal on annual basis) I**ndustry**: Insurance **Location**: KL **Salary Range**: RM3,000 - RM3,300 Are you a highly motivated and customer-focused individual with excellent communication skills? We are seeking a talented Customer Service Representative...

  • Customer Service Executive

    2 weeks ago

    Kuala Lumpur, Malaysia Global Wisdom Services Sdn Bhd Full time

    **Responsibilities**: 1. Deliver fair outcomes to our customers and ensure the quality of service is maintained. 2. Actively share customer feedback with internal departments to enhance the customer experience. 3. Respond promptly to feedback received through social media channels. 4. Collaborate with internal teams to ensure comprehensive pre - and...

  • Customer Service Executive

    5 days ago

    Kuala Lumpur, Malaysia Brandt Business Services Sdn. Bhd. Full time

    Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - To meet the Key Performance Indicator (KPI) monthly. -...

  • Customer Service Executives

    7 days ago

    Kuala Lumpur, Malaysia Brandt Business Services Sdn. Bhd. Full time

    How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers in Malaysia? Want to be associated with a 50-year-old large globally diversified organization that operates with a set standard of values, ethics, and work culture! Very importantly, are you keen to be part of a dynamic Proprietary...

  • Telemarketer / Customer Service

    7 days ago

    Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time

    **Responsibilities**: - RM500 - to - RM5000Benefits

  • Customer Service Executive

    5 days ago

    Kuala Lumpur, Malaysia PERSOLKELLY Malaysia Full time

    Attractive remuneration **Position: Customer Service Executive, Senior Executive** - Responsible for attending customer complaints and customer liaison to ensure customer requirements are met. - Offer reasonable alternatives to resolve customer complaints promptly and professionally. - Implement and efficient follow-up practice with the objective to deliver...

  • Customer Service Inbound

    1 week ago

    Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    **Position**: Customer Service Inbound Mobile (Immediate Hiring) **START INTAKE: 26-Apr | 3-May | 10-May | 17-May** **Working Location**: Bangsar, Kuala Lumpur **Working Days **:Monday - Sunday (2days off - rotate) **Working Hours**: 8.00am - 5.30pm/ 12.30pm - 10.00pm **Basic Salary : RM2,500 FIX No Allowance** **JOB DESCRIPTIONS**: - To attend / answer...

  • Customer Service Executive

    7 days ago

    Kuala Lumpur, Malaysia Beansh Business Services Sdn Bhd Full time

    FOR REGISTRATION, PLEASE WHATSAPP MS NAZIRAH ( 011 - 16298901 ) NAME: AGE: JOB TITTLE: Job Tittle : Customer Service/ After Sales Support Executive Working Location : Nakheel, Dubai, United Arab Emirate Basic Salary : Starting with RM 6,500 + Incentive Working Hours : 6am to 6pm (included 2 hours rest) Job Description: - Handle customer's issues and...