Customer Service Executive

2 weeks ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

**Main Job Tasks and Responsibilities**:

- Provide knowledgeable answers to questions about product, pricing, and availability.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Maintain customer databases.
- Communicate and coordinate with internal departments.
- Provide feedback on the efficiency of the customer service process.
- Preparation of daily/monthly/annual reports.
- Excellent computer skills and Excel spreadsheet experience. Key competencies:

- Interpersonal skills.
- Adaptability.
- Stress tolerance.
- Possess a good command of **Mandarin** & English in both written and verbal forms.
- At least 1 year of working experience in the related field is required for this position.
- Knowledge of MS Excel & Word.
- Willing to work multitask and able to work independently and with mínimal supervision.
- Working Hours: 9.50 am-7 pm (Monday to Friday).
- Working Hours: 12.50 pm-5 pm Saturday (Alternate).

**Job Types**: Full-time, Permanent

**Salary**: RM2,800.00 - RM3,600.00 per month

Schedule:

- Fixed shift
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Attendance bonus
- Performance bonus

Application Question(s):

- Willing to work alternate Saturdays?
- Expected salary?
- Notice period?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (required)

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