Customer Service Executive

6 days ago

Kuala Lumpur, Malaysia Brandt Business Services Sdn. Bhd. Full time

Providing accurate information and resolving customer issues related to digital banking products and services.
- Maintaining a high level of product knowledge to effectively support customer need
- Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
- To meet the Key Performance Indicator (KPI) monthly.
- Collaborating with cross-functional teams to improve processes and customer experience.
- Demonstrating empathy and understanding when dealing with customers.
- Assisting customers with online banking, mobile banking, and other digital banking related inquiries.

**Job Requirement**:

- Possess a Diploma or Degree in related fields.
- Minimum of 1-2 years of customer service experience in a contact center environment.
- Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
- Excellent verbal and written communication skills in English is mandatory.
- The ability to speak in Mandarin will be an added advantage.
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficient in Microsoft Office and experience working with CRM systems.
- Familiarity with digital banking products and services.
- Ability to work flexible hours, including weekends (24/7)

Pay: RM2,400.00 - RM4,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Commission pay
- Overtime pay

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