Tier 1 Support Analyst

5 days ago

Shah Alam, Malaysia Esri Malaysia Sdn Bhd Full time

**Deliverable(s)**:

- Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using Esri tools and other related technologies
- Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
- Maintain comprehensive case documentation in customer relationship management (CRM) system
- Identify issues and log defects for software improvements
- Work in other technical areas of software support as customer and business needs require

**Requirements**:

- Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
- Excellent communication skill
- Willingness to understand a broad range of software and how this software works together to form the Esri ArcGIS platform
- Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise and related ArcGIS Enterprise technologies
- Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems
- Ability to patiently communicate technical information clearly and concisely
- Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment
- Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency
- Strong prioritization skills including managing time and work load efficiently

Recommended Qualifications:

- Bachelor’s in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Management Information Systems, Information Technology or other relevant field, depending on position level (Master’s preferred)

**Mandarin language is required (Reading/Writing/Speaking)**

For English only please see the other job post.

**Job Types**: Full-time, Permanent, Contract
Contract length: 24 months

Pay: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday
- Night shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Are you willing to work night shift? (RM500.00 Allowance is provided)

**Education**:

- Bachelor's (required)

**Experience**:

- GIS: 1 year (preferred)

**Language**:

- Mandarin (required)

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