Support Center Analyst

2 days ago

Shah Alam, Malaysia Park Place Technologies Malaysia Sdn Bhd Full time

**Support Center Analyst**

**What you’ll be doing**
- Determines entitlement of new and existing customers. Research entitlement of equipment to properly set service delivery expectations.
- Works closely with over fifty (50+) field engineers, communicating customer problem and tracking of all steps until resolution.
- Reporting and special projects as assigned.
- Other duties as assigned.

**What we’re looking for**:

- One to three (1-3) years related customer interface experience.
- Hands-on and engaged customer service experience.
- Possesses a polite and professional phone presence.
- Proficiency navigating computers and computer programs.
- Able to take direction and improve work effort.
- Must display strong team spirit and willingness to work with others.
- Strong verbal and written communication skills.
- Must be able to work in fast-paced, “no idle time” environment.
- Ability to be productive with mínimal supervision; excellent time management skill set.
- Able and willing to learn independently.
- Reliable attendance.

**Education**:

- GED, High School Diploma, or higher.

**Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

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