Area Manager Penang

1 week ago

Air Itam, Malaysia KyoChon Sdn.Bhd Full time

You principal role is to help the Operations Manager/Operations Directors to ensure that the restaurant operates efficiently and profitably while maintaining KYOCHON’s reputation and ethos. Without being exhaustive, here are some of the responsibilities which you are expected to undertake:
**Business activities**:

- Analysing and planning restaurant sales levels and profitability to ensure sales target achieved.
- Preparing reports at the end of the shift/week, including staff control, food control and sales.
- Co-ordinating with the Headquarters on promotional events and other marketing related events.

**Outlet Operations**:

- Provide adequate of levels of supervision for the entire operation of the restaurants.
- Managing and train staff and providing them with feedback.
- Responding to customer complaints.
- Ensuring that all employees adhere to the company’s Standard Operation Procedures.
- Identifying the training gaps of outlets and provide the necessary coaching and training to all staff.
- Recruiting, motivating and staff counselling.
- Attend to complaints of restaurants with complaints directly and update managements after resolution.

**Housekeeping**:

- Maintaining high standards of quality control, hygiene, and health and safety.
- Ensure stock levels is adequate and authorise of supplies ordering.
- Periodical check of cash float and petty cash in outlets.
- Helping in any area of the restaurant when circumstances dictate.

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM5,000.00 per month

**Benefits**:

- Meal provided
- Opportunities for promotion

Schedule:

- Rotational shift

**Experience**:

- Management: 5 years (preferred)

Willingness to travel:

- 75% (preferred)

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