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Sales Account Manager

2 weeks ago

Remote, Malaysia Whitespace Full time

Provide Attractive Commission

**Key Responsibilities**

**Client Relationship Management**
- Serve as the main point of contact for assigned operator and affiliate accounts.
- Build, maintain, and strengthen long-term relationships with clients.
- Understand client business needs, KPIs, and provide tailored solutions to drive revenue growth.

**Account Growth & Revenue Management**
- Monitor account performance, deposits, player retention, and marketing ROI.
- Identify upsell / cross-sell opportunities, negotiate commercial terms, and drive mutual profitability.

**Operational & Compliance Support**
- Ensure all client activities align with regulatory requirements and responsible gaming policies.
- Provide guidance on technical integrations, platform usage, and product launches.
- Track and resolve client queries, escalations, and issues promptly.

**Reporting & Analysis**
- Deliver regular performance reports and insights to clients.
- Analyze player behavior, campaign effectiveness, and recommend improvements.
- Prepare internal reports for management on account status, risks, and opportunities.

**Collaboration**
- Work closely with product, marketing, operations, and customer support teams.
- Represent client feedback internally to improve service and product development.
- Support business development team with pitches, proposals, and onboarding of new accounts.

**Requirements**:

- 2-4 years of experience in account management, preferably in the entertainment industry.
- Strong knowledge of online gaming platforms, affiliate programs, and player acquisition/retention strategies.
- Excellent communication, negotiation, and relationship-building skills.
- Analytical mindset with ability to interpret data and make data-driven recommendations.
- Familiarity with compliance and responsible gaming practices.
- Self-motivated, results-driven, and able to work in a fast-paced environment.

Pay: RM2,500.00 - RM5,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance

Work Location: Remote