Emergency Dispatcher

22 hours ago

Petaling Jaya, Malaysia Regal Ambulance & Medicare Sdn Bhd Full time

**Job Overview**

The Emergency Medical Dispatcher (EMD) is responsible for answering emergency calls, assessing the medical needs of callers, providing life-saving pre-arrival instructions, and coordinating the appropriate response of emergency medical services (EMS). This position requires quick decision-making, calmness under pressure, and the ability to work in a fast-paced and high-stress environment.

**Responsibilities**
- Answer Emergency Calls
- Assess Medical Needs
- Provide Pre-arrival Medical Instructions
- Dispatch Ambulances
- Maintain Communication
- Documentation and Record Keeping
- Compliance with Protocols
- Ground team roster arrangement

**Education**
- Medical Assistant/Paramedic background is preferable
- CPR and First Aid certification (or ability to obtain shortly after employment).
- Additional certifications, such as Emergency Medical Dispatch (EMD), may be preferred.

**Personal Characteristics**
- Ability to remain calm and composed under pressure.
- Empathy and sensitivity when dealing with distressed or anxious callers.
- Strong multitasking abilities, capable of handling multiple tasks simultaneously.
- High attention to detail and accuracy in information processing.

**Benefit**
- Basic, allowances, case allowances, medical benefits, KWSP, SOCSO and EIS.

Pay: RM2,200.00 - RM3,500.00 per month

Schedule:

- Early shift
- Night shift
- On call
- Rotational shift

**Experience**:

- Typing: 1 year (required)

License/Certification:

- Driver's License (required)

Ability to Commute:

- Remote (required)

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