Warranty Officer

1 Attend to warranty case
- Generate repair orderVSS (5mins avg)
- Explain service job.
- Estimate completion time.
- Start process
- To arrange & advise time to take to complete.
- To check for eligibility of warranty claim.
- To simulate/trigger issue and take picture/video as evidence.
- Check parts.
- Make new appointment for next visit if necessary.
- Delivery
- Explain repair done.
- Estimate next service cost.
- Escort customer to vehicle.

2 To finalise and close all job in,
- VSS (*10mins avg).
- To collect payment if cashier is not working.
- To prepare VOR report.

3 To check, familiarise and print all SB, NL & TI daily for all staff to read and acknowledge.
- To arrange and keep all documentation.

4 To tag, arrange and store old parts as per Jaecoo's SOP.

5 To arrange for part return should proton request.

6 To perform disposal process.
- To take picture and prepare report.

7 To prepare and make sure all process is according to Jaecoo's SOP. for warranty audit.

8 To attend to sales enquiries.
- Vehicle issues.

**Job Types**: Full-time, Permanent

Pay: RM2,600.00 - RM2,800.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Parental leave

Schedule:

- Fixed shift
- Weekend jobs

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Warranty: 2 years (preferred)

**Language**:

- Malay (preferred)
- English (preferred)

**Location**:

- Selayang (required)

Work Location: In person