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Business Intelligence Analyst

2 weeks ago

George Town, Malaysia Teleperformance Full time

Overview:

- **Develop reporting dashboards for stakeholders that will allow them for better and more efficient decision making. Review reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report.**:

- ** Frontend development on PBI.**:

- ** Training end users - I.e. consumer of the dashboards.**:

- **Understand Business needs.**:

- ** Responsible for Reporting process implementation.**:

- ** Customize end user reports.**:

- ** Update standard reports.**

Qualifications:
**Requirements**:

- Bachelor’s Degree or equivalent diploma.
- Working experience with Power BI.
- Excellent analytical skills and an informed, evidence-based approach.
- Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties.
- Working experience in KPI monitoring.
- Working experience in contact center sector is desirable.
- Ability to work under pressure on multiple projects within your project timeframes.
- Passion for creating solutions with a positive attitude to change.
- Strong interest in business and business development.
- Good understanding of information technology

**Responsibilities**:
**Responsibilities**:

- Communicate with internal colleagues to understand the needs of departments and the organization.
- Work with external stakeholders to understand and investigate feedback into the service/function/product provided.
- Use data modeling practices to analyze your findings and create suggestions for strategic and operational improvements and changes.
- Identify the processes and information technology required to introduce your recommendations.
- Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern.
- Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary.
- Support the staff and teams in making the recommended changes, including helping to resolve any issues.
- Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.