Business Consultant

Overview:
**PURPOS**:
**PURPOSE**

Provides functional implementation and support for a number of modules the Airport management & operations portfolio (primarily in AMS).

**KEY RESPONSIBILITIES**
- Responsible for gathering managing and analyzing requirements for areas of responsibility ensuring sufficient effort is made to promote the best practices represented in the packaged functionality in the solutions.
- Represents SITA as an industry expert in their area of responsibility
- Assists in and takes ownership of estimates developed by less experienced staff and/or offshore providers.
- Responsible for ensuring quality solutions are delivered to the customer on time and budget.

**EXPERIENCE**:

- Relevant exposure in airport operations & management including AMS system.
- Possess customer-facing and project management experience.
- Ability to carry out requirements gathering, configuring and modifying solutions using a structured approach.
- Experience working with diverse cultures and willing to travel primarily throughout the APAC regions during project delivery.
- Participate in a team dynamic.
- Represent the organization in Customer Teams

**KNOWLEDGE & SKILLS**:

- Possess good knowledge of Airport operations and management
- Demonstrate strong understanding of methodologies and practices.
- Demonstrate the ability to be the functional lead on project of medium complexity within own domain overseeing requirement analysis through implementation and/or support.
- Demonstrate competent use of SITA's development and project tools.
- Demonstrate good ability to cost projects of medium complexity with guidance.
- Specific experience of airline industry would be of beneficial.
- SQL and programming experience would be beneficial.

**PROFESSION COMPETENCIES**:

- Accountability
- Application Maintenance & Support
- Application Testing
- Business Process Improvement
- Commercial Acumen
- Conceptual Thinking
- Conflict Resolution
- Contracts Management & Administration
- Data Analysis - Software
- External Resource Management
- IT Industry: Trends & Directions
- Managing Change to business process and solutions
- Managing Risk
- Requirements Analysis & Design
- Software Product Technical Knowledge
- Standards Procedures & Policies
- System and Technology Integration
- Technical Writing/Documentation
- Training Delivery

**CORE COMPETENCIES**:

- Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Impact & Influence
- Change Management
- Results Orientation
- Teamwork

**EDUCATION & QUALIFICATIONS**:

- Airport Transport Industry experience
- University degree or equivalent preferably in Computer Science Engineering Mathematics or similar.
- Where applicable a recognised professional qualification is desirable

The Business Consultant works closely with account teams and clients to provide focused consultancy offers in their field of expertise to customers. He/She plays a key role in the business development pre-sales and sales activities with a specific emphasis on developing consulting business and revenues leveraging both internal and external resources. The Business Consultant will be a member of a team but not expected to deliver the project.

**KEY RESPONSIBILITIES**:
Methodology
- Execute consulting methodology and quality in accordance with corporate and regional standards (deliverables customer satisfaction profitable P&L various indicators).Business Development Activity
- Work with account teams and customers to provide consultancy services to resolve key business issues within field of expertise:o Develop and run structured client workshops and manage activities as required to enable the customer to fully realize the benefits of consultancy;o Deliver as part of delivery team consulting assignments to build trusted relationships with customers present key findings and recommendations demonstrate technical credibility and obtain field/customer feedback;o Develop business cases (including cost-benefit analysis) design business architectures and business models;o Contribute to the development of regional or local partnerships suppliers/partners and evaluate vendor/third party offerings;o Interface with corporate functions (product marketing product development training project office etc) to ensure that they support the market needs;o Keep current with new technologies and industry trends;o Consultancy activities include capturing and prioritizing of customer needs and business requirements (e.g. joint opportunity assessments) re-design of business processes building customer capabilities to achieve operational efficiencies in cost reduction and/or service improvement.

Methodology
- Execute consulting methodology and quality in accordance with corporate and regional standards (deliverables customer satisfaction profitable P&L various indicators).Business Development Activity
- Work with account teams and customers to provide consultancy services to resolve key