Customer Support Specialist

**A little about us**:
Oyster is on a mission to create a more equal world by making it possible for companies everywhere to hire people anywhere.

In 2021, we grew rapidly, raising over $70 million in both Series A and Series B rounds and increasing our team size by nearly 10x. And we're just getting started

As a fully distributed startup, we've built an incredibly strong leadership team and employee base across 50+ countries (and counting). We embrace asynchronous communication and collaborative work. We live on our platform, and we're passionate about improving our product every day.

Hiring people internationally is complicated - engineering, legal, finance, operations, and HR processes all interact to make it happen. We'd like to find people who think this is as interesting a challenge as we do.

We're an inclusive and diverse workplace, and welcome applicants from marginalized groups - the world over.

**The Role ‍**:
**Location**: Anywhere in the world within timezone GMT +/-8h or PDT +/-8h. While this position is posted in a specific location, all of Oyster's positions are fully remote and you can work from home. Forever.

Oyster is growing fast, and we are looking for **Customer Support Specialists** to help us deliver a fantastic support experience to our growing number of customers. You will be part of the frontline team of our business and someone who our customers interact with day to day.

**What you'll do...**:

- You will be the face and voice of Oyster to our Customers and their Team Members when they need support or extra guidance to use the Oyster platform and services;
- Working with support colleagues, HR, finance and legal experts to resolve queries and then sharing your knowledge with the whole customer facing team
- Using support ticketing platforms (Zendesk) and knowledge-centred support principles to enhance the service experience, both internally and externally whilst providing a human-centric experience
- Maintaining and helping to develop our self-service tools (e.g. FAQs, Public Country Profiles, etc) so that we can help the customer help themselves as much as possible

**What we're looking for**:

- 2-3 years of hands-on support of a SaaS platform, ideally in a field related to HR or Payroll
- An empathic and human-centred approach to supporting customers; you always want to go the extra mile to ensure that the customer is happy and they feel supported
- Passionate about creating and sharing knowledge to build a fantastic support experience for your colleagues and our customers
- First class attention to detail and reasoning with extreme organization and a proven work ethic
- Comfortable with a high pace work environment and changing customer priorities
- Excellent interpersonal skills, determination and tenacity, along with a sense of humor
- Remote-first advocate and passionate about creating change in the future of work landscape
- Driven by the social impact mission and desire to use skills to influence global change and employment opportunities
- Based on Earth - though we are particularly looking for people who can support customers based in UTC -7/8 and UTC +7

**Bonus Attributes**:

- Experience in a support or administration role in an HR or People function
- Spreadsheet skills
- Ability to speak languages other than English fluently

**You'll also need...**:

- A reliable home internet connection (or be able to get one)
- Fluent English language

**Working at Oyster ❤️**:
Check out our public notion pages to find out more about what it's like to work at Oyster:

- Welcome to Oyster
- Mission, Vision, Values at Oyster
- Why Oyster is a Distributed Company
- How We Work Together at Oyster

**Benefits & Compensation**:

- Competitive compensation package
- Fully flexible hours
- 40 days of time off, including public holidays
- Paid parental leave. We believe that it is healthy and important to take time off to welcome a new family member, and we encourage each employee to take advantage of this benefit
- Work From Home setup budget _(see details at_ _Equipment at Oyster_)_
- Wellness and wellbeing support through PlummHealth and Juno
- Private Health Insurance _(if you want it)_
- Time off for volunteering