Operations Executive

1 week ago

Ara Damansara, Malaysia Speedhome Full time

SPEEDHOME is shaking up property rentals. If you’re hungry for challenges, thrive on delivering results, and get stuff done, we want you.

**What’s the Job About?**
- Handle tenancy-related inquiries, calls, and texts efficiently while ensuring adherence to SOPs.
- Manage rent collection, eviction processes, and claims resolution with precision.
- Work alongside CRM and AI to assist customers effectively.
- Collaborate with team leads to refine SOPs and address operational gaps.
- Deliver meaningful value by helping landlords and tenants navigate tenancy with ease.

**What’s on the Table?**
- **2 Days WFH Weekly**: Flexibility to work from anywhere while staying connected with your team.
- **Free Lunches**: Enjoy meals on us every Tuesday to Thursday when you're in the office.
- **Startup Growth**: Push boundaries, learn quickly, and grow faster than anywhere else.
- **Make an Impact**: See the direct impact of your work in resolving tenancy issues and improving the rental experience.

**What Our Team Says**
- _“Handling complex tenancy issues has taught me so much, and the team is always there to back me up.”_ - Operations Executive
- _“I love the variety—no two days are the same, and solving real problems is so rewarding.”_ - Operations Executive
- _“You really feel the impact of your work when you help resolve claims and bring peace of mind to customers.”_ - Operations Specialist

**What We Need from You**
- **Champion Mindset**: See challenges as opportunities to excel.
- **Speed and Agility**: Adapt quickly, solve problems fast, and keep up with evolving processes.
- **Accountability**: Take pride in delivering on your promises and following SOPs with precision.
- **Customer First**: Stay calm, focused, and empathetic—even in tough situations.
- **Attention to Detail**: Ensure every step is executed correctly to prevent errors and enhance customer trust.

**Requirements**:

- **Typing speed**: 35 wpm.
- **Strong in Bahasa Melayu & English** (extra languages are a bonus).
- **Highly organized, detail-oriented, and eager to learn.**

**Who You Are**
- **Go-Getter**: You take initiative and rise to every challenge.
- **Reliable**: You deliver consistently, no excuses.
- **Process-Driven**: You follow SOPs while continuously looking for ways to improve them.
- **Customer-Centric**: You find purpose in delivering value and making tenancy easier for customers.

**Who You’re Not**
- Resistant to change.
- Slow to adapt.
- Someone who avoids teamwork or neglects SOPs.

**Job Types**: Full-time, Fresh graduate, Student job

Pay: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Ara Damansara: Reliably commute or planning to relocate before starting work (preferred)

Work Location: In person

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