Manager of Operations Consumer Service Industry

**Company Overview**:
Our client offers a self-service laundry solution in Malaysia that provides an easy and convenient way to clean and dry your weekly laundry using heavy-duty industrial machines at affordable prices. Customers can do their laundry at any time of day, without worrying about the weather, time constraints, or how long the cleaning process will take.

**Key Responsibilities**:

- Develop and implement comprehensive operational strategies that align with the company's vision and long-term objectives.
- Utilize **Systemic Thinking** to understand and optimize the interplay between different business functions.
- Drive **Goal Achievement** through meticulous **Strategic Planning** and **Structured Implementation**.**‍**:

- Oversee all operational activities to ensure maximum **Efficiency**, quality, and cost-effectiveness.
- Lead **Process Improvement** initiatives, leveraging **Process Optimization** techniques to enhance performance.
- Implement best practices for **Continuous Improvement** and **Quality Assurance** across all operations.**‍**:

- Integrate various systems and processes to create a seamless operational workflow.
- Identify and implement technological solutions for **Innovation Implementation** that improve productivity and stakeholder satisfaction.
- Streamline operations through effective **Systems Integration** and **Efficiency Optimization**.**‍**:

- Provide **Collaborative Leadership** to ensure all departments are aligned with organizational goals.
- Foster a culture of open communication and cooperation, promoting **Effective Communication** across teams.
- Enhance **Organizational Effectiveness** by encouraging teamwork and shared accountability.**‍**:

- Establish and monitor key performance indicators (KPIs) to assess operational effectiveness.
- Promote a culture of **Accountability** by setting clear expectations and holding teams responsible for outcomes.
- Utilize **Performance Management** systems to recognize achievements and address areas for improvement.**‍**:

- Optimize the allocation of resources, including personnel, technology, and capital, to meet operational demands.
- Lead initiatives for **Organizational Development** that enhance capacity and capability.
- Ensure sustainable growth through prudent **Resource Management**.**‍**:

- Employ strong **Problem-Solving** skills to address operational challenges proactively.
- Make informed decisions based on data analysis and strategic priorities.
- Demonstrate **Adaptability** in responding to changing market conditions and internal dynamics.**‍**:

- **‍*Champion a culture of **Continuous Improvement* by encouraging feedback and implementing enhancements.
- Lead **Innovation Implementation** efforts to stay ahead of industry trends and improve service delivery.
- Evaluate and adopt new technologies that drive operational excellence.**‍**:

- Approach challenges with a **Holistic** perspective, considering the broader impact on the organization.
- Utilize **Systemic Thinking** to understand complex systems and interrelationships within the business.
- Develop strategies that address root causes rather than symptoms.
- Recognize the importance of self-care to sustain high performance in a demanding role.
- Implement personal strategies to recharge and maintain well-being.
- Encourage a culture of resilience and long-term success within the team.

**Requirements**:

- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Proven experience in operations management, preferably in a fast-paced retail or service environment.
- Strong leadership skills with the ability to manage cross-functional teams.
- Excellent communication and interpersonal skills.
- Demonstrated ability to implement innovative solutions and challenge existing processes.
- Comfortable making tough decisions, including restructuring and resource optimization.
- High level of adaptability and resilience in the face of change.
- Commitment to personal growth and self-care practices.

**Competencies**:

- **Personal Competencies**:_
- **Resilience**: You believe every challenge has a solution and persist until it's found.
- **Growth Mindset**: Fully committed to your own development and the growth of your team.
- **Profitability Focus**: Understand the importance of efficient operations in driving profitability.
- **Results-Oriented**: Dedicated to achieving exceptional outcomes and exceeding expectations.
- **Long-Term Vision**: Provide solutions that ensure lasting success and sustainability.
- **On-the-Job Competencies**:_
- **Leadership Excellence**: Ability to inspire and lead teams through change and growth.
- **Strategic Communication**: Skilled in conveying information effectively across all levels of the organization.
- **Innovative Problem-Solving**: Proactive in identifying inefficiencies and implementing creative solutions.
- **Change Management**: Comfortable with making and