Trainer Native Thai +jlptn1

5 days ago

Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Process Trainer

**Timings**:Flexible (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Japanese language
- Salary : 87k THB

Location: Bangkok

**Job Description**:
ROLE : Process Trainer Japanese

LOCATION : Thailand

Role & Responsibilities:

- Train agents on product and process, as and when there are NHT batches
- Monitor contacts and find out areas of opportunity
- Work closely with Ops and Quality team design action plans to plug areas of opportunity
- Responsible for defined training conversion
- Managing retention during training

conducting refreshers
- Demonstrating innovation in training by carrying floor requirement into classroom training.
- Maintaining Data as per training Processes
- Drive C-Sat & E-sat initiatives to add value to the Process and customer
- Must have excellent presentation and communication skills.
- Should be able to drive key performance metrics related to training
- Must have the ability to work under pressure & in an unstructured environment.
- Must be flexible to being up-skilled on VASS & quality
- Excellent communications skills
- Proficient with MS Office
- Production hours to be given weekly in the absence of NH training

REQUIREMENT
- N1 Certified
- Japanese competency in 4 skills (writing, reading, speaking, listening)
- More than 4 years of experience in using Japanese
- Experience in BPO industry will be a plus
- Logical thinking, analytical thinking
- Self motivated, proactive, team work spirit
- Can go on overseas business trips or training
- Good at English competency in 4 skills

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