Quality Analyst

3 days ago


Petaling Jaya, Malaysia Teleperformance Full time

Overview:
We are looking for a **Quality Analyst** to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.

Qualifications:

- **Bachelor’s degree** or **equivalent diploma** in any discipline.
- ** Minimum 1 years’ experience**as QA in call center.
- Proficiency in **English** (spoken and written).
- Able to **start work immediately** is preferred.

**Responsibilities**:

- Conduct root cause and other data analysis.
- Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
- Act as escalation point of contact for process questions, issues and resolution.
- Act as Subject Matter Expert (SME) for QA evaluations.
- Participate as project team member in problem prevention and continuous improvement projects.



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