Quality Assurance Analyst

2 days ago

Petaling Jaya, Malaysia Softenger (Malaysia) Sdn Bhd Full time

Purpose Working primarily with Content Moderators and supervisors the Quality Assurance Analyst will be responsible for monitoring interactions to ensure the needs of the customer and client are met on each interaction.

Job Scope
- Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
- Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
- Package, deliver, and at times present key findings and briefings.
- Conduct evaluations to identify areas of improvement.
- Monitor, analyse & audit trainees’ performance and call out any unusual trends.
- Identify training needs by working with operations team and QA.

**Job Type**: Permanent

**Salary**: RM4,000.00 - RM5,500.00 per month

Schedule:

- Day shift

  • Quality Assurance Analyst

    1 week ago

    Petaling Jaya, Selangor, Malaysia Hitachi eBworx Sdn. Bhd. Full time 4,000 - 12,000 per year

    About the roleAs a Quality Assurance Analyst at Hitachi eBworx Sdn. Bhd., you will play a vital role in ensuring the delivery of high-quality software solutions. Based in Petaling Jaya, Selangor, this full-time position focuses on testing and validating financial software applications to meet the highest standards of quality and performance.What...

  • Associate Quality Assurance Analyst

    1 week ago

    Petaling Jaya, Selangor, Malaysia Hitachi eBworx Sdn. Bhd. Full time 40,000 - 60,000 per year

    About the roleAs an Associate Quality Assurance Analyst at Hitachi eBworx Sdn. Bhd, you will play a crucial role in ensuring the delivery of high-quality software solutions. Based in Petaling Jaya, Selangor, this full-time position will involve testing and validating financial software applications to meet the highest standards of quality and...

  • Internship - IT Quality Assurance Analyst

    1 week ago

    Petaling Jaya, Selangor, Malaysia Hilti (Malaysia) Sdn Bhd Full time 30,000 - 60,000 per year

    What's the role? Join us as an Intern in our IT team and you will work on exciting projects ranging as an IT Quality Assurance Analyst. As a member of our international and multidisciplinary team, you will gain experience in global IT project and solution management, improve your practical expertise, and solve real-life challenges in an international...

  • Internship - IT Quality Assurance Analyst

    1 week ago

    Petaling Jaya, Selangor, Malaysia Hilti Group Full time 40,000 - 60,000 per year

    WHAT'S THE ROLE?Join us as an Intern in our IT team and you will work on exciting projects ranging as an IT Quality Assurance Analyst. As a member of our international and multidisciplinary team, you will gain experience in global IT project and solution management, improve your practical expertise, and solve real-life challenges in an international...

  • Quality Assurance

    4 days ago

    Petaling Jaya, Malaysia Verity Intelligence Sdn Bhd Full time

    Ensuring the accuracy of information and the proper verification process are followed. - Work diligently to achieve and exceed Key Performance Indicators (KPIs) set for the Quality Assurance department monthly. - Liaise with Division Heads to address and rectify issues related to the rejection of reports and necessary corrective actions are taken to enhance...

  • Internship - IT Quality Assurance Analyst

    1 week ago

    Petaling Jaya, Selangor, Malaysia Hilti Asia IT Services Full time 40,000 - 60,000 per year

    What's the role?Join us as an Intern in our IT team and you will work on exciting projects ranging as an IT Quality Assurance Analyst. As a member of our international and multidisciplinary team, you will gain experience in global IT project and solution management, improve your practical expertise, and solve real-life challenges in an international...

  • Executive, Quality Assurance

    1 week ago

    Petaling Jaya, Selangor, Malaysia Malaysia University of Science and Technology Full time 42,000 - 54,000 per year

    Job Summary:The Executive, Quality Assurance will play a critical role in supporting the university's quality initiatives, ensuring compliance with national regulatory requirements (MQA, MOHE, AACSB), and assisting in preparations for international accreditation. This position offers the opportunity to contribute meaningfully to the university's continuous...

  • Quality Assurance Manager

    1 week ago

    Petaling Jaya, Selangor, Malaysia Private Advertiser Full time

    Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Electrical/Electronic), Engineering (Industrial), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical), Engineering (Metal Fabrication/Tool & Die/Welding) or equivalent.Overseeing the overall Quality Assurance function and ensure an...

  • Quality Analyst Job ID

    1 week ago

    Petaling Jaya, Selangor, Malaysia PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd Full time 25,000 - 33,000 per year

    Position: Quality AssuranceIndustry: Consumer Health ManufacturingWorking Duration: 12 months contract with PERSOLKELLY (Renewable based on performance)Working Location: Jalan Tandang, Petaling Jaya, SelangorWorking Day/Hours: Monday – Friday; 8.30am to 5.30pmSalary: Basic RM2,500- RM3,300 (Based on experience + skills) with statutory contribution + leave...

  • Quality Assurance Executive

    1 week ago

    Petaling Jaya, Malaysia Mynews Retail Sdn Bhd Full time

    **Job Purpose** - Quality assurance (QA) Executive are responsible for ensuring the quality of products and services produced by company. Responsible to oversee the manufacturing of products, involved in every stage of making a product from development and manufacturing to packaging. **Duties & Responsibilities** - Advises the QA Manager and facility...