Team Lead Avp

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way - that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust.

**About the Department**:
As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

**Responsibilities**:

- Lead the SWIFT Operations team in Malaysia hub to ensure the highest processing standards are consistently attained.
- Plan, review, organize and supervise the functioning of the SWIFT Operations team - daily activities / daily team huddles, management of volumes and transaction processing, hiring, and training of resources etc.
- Ensure timely and accurate routing of SWIFT messages in AMH system to the destination departments in accordance with SOP.
- Ensure all controls - Start of day, intraday and End of day are meticulously followed, and evidence kept of the same.
- Ensure escalations are raised to the Singapore team on a timely basis, as required.
- Ensure all SLA’s / KPI’s as agreed with the Singapore team are duly met and active steps taken to ensure consistency in delivery.
- Implement and maintain a high standard of operations control and compliance to always protect the Group’s and Clients’ interests.
- Ensure all operations managed by the team are always ‘audit worthy’ and will pass scrutiny of the various 1st, 2nd and 3rd lines of defense teams.
- Manage the key operational risk indicators of the team and maintain within acceptable levels.
- Ensure error rate is within pre-agreed acceptable thresholds. Drive the team towards continuous operational excellence - inculcate an environment of “Zero defects in processing” and “Do it the right the first time. Everytime” within the team.
- Ensure any complaints and queries from the Singapore team are handled on a timely basis
- Continuously review operational processes to identify opportunities to “Eliminate / Simplify / Automate” (ESA). Discuss with Singapore team and implement accordingly.
- Review all People aspects of the team - optimally trained, motivated team who can deliver as per SLA requirements.
- To train back up staff to ensure full continuity in services provided, as required.
- BCP / DRP - ensure full alignment with the Group’s BCP requirements to ensure continuity of services. Participate in BCP / DRP testing in line with Group requirements.
- Provide guidance to staff as required on all technical and non-technical requirements, as needed.
- Participate in projects and discussions with the Singapore team, as required.

**Job Requirements**:

- Bachelor’s degree / Diploma holder
- Minimum 10 years relevant experience in SWIFT operations with working knowledge of the different SWIFT message types
- Good understanding of the technical aspects of SWIFT messages - inward and outward and how they link with the external environment, both banks and SWIFT
- Ability to manage competing priorities and work under tight deadlines in a fast-paced environment
- Excellent stakeholder management and proven skills in leading and motivating a team
- Good analytical and problem-solving skills with the ability to come out with innovative solutions
- Ability to work independently with mínimal supervision and as a team player
- Excellent communication (written and oral) and interpersonal skills

**Be a part of UOB Family**: