Gtcs Team Lead

2 weeks ago


Kuala Lumpur, Malaysia Prometric Full time

**About Us**: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

**PRINCIPAL RESPONSIBILITIES AND ACCOUNTABILITIES**:

- Provide audit trail of all problems and resolutions (problem description, troubleshooting steps taken, resolution) through the use of Salesforce and other support tools.
- Take ownership of problems, and follow appropriate escalation paths to ensure the problems are resolved in timely and effective ways to meet customer service and Global Test Center Support metrics.
- Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce problems in the testing center network.
- Act as advocates for the testing center administrators to ensure their needs and concerns are addressed and/or escalated.
- Follow established procedures for call and chat referral, escalation and problem resolution with Level 2 Engineers globally.
- Work cooperatively with other team members - including those in other regions.
- Recommend changes or additions to existing procedures that will improve the overall effective operation of the Global Help Desk support model.
- Perform other duties as assigned Ensure that all agents are working at an optimum level and that KPIs are met on a daily basis.

**REQUIREMENTS**:

- Minimum 3 years’ experience as Service Desk Team Leader is a must.
- Experience in Networking, Hardware and Software troubleshooting.
- Excellent spoken and written English.
- Applicants must be flexible with shift hours.

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.


  • Gtc Tax Analyst

    3 days ago


    Kuala Lumpur, Malaysia PEMBORONG MAJU BERSATU SDN BHD Full time

    **Position is for an oil & gas company, under contract** **Location - Kuala Lumpur** **1. Role Summary**: - The Global Tax Center Team provides Tax services to the legal entities operated by Baker Hughes across the world in partnership with the controllership, product company and other stakeholders. - **Partner with the best** As a GTC Tax analyst, you...

  • Sales Team Leader

    1 week ago


    Kuala Lumpur, Malaysia GTC Full time

    We at Global Trade Capital, are searching for a vibrant and experienced sales team lead. GTC, provides equal opportunity chance. Individuals who are given this opportunity will be required to sell a broad range of financial products and services to a diverse international client base. **Key **responsibilities** - Work with Sales Manager (SM) and own sales...

  • Direct Tax Analyst

    1 week ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

    Our client's Global Tax Center (GTC) Team provides support for the business for technical accounting compliance, financial and operational internal controls, process simplification, and operational excellence to deliver accurate actual financial reporting and analysis. As a GTC Direct Tax Analyst, you will support various tax jurisdictions for SSA Region to...

  • Business Analyst

    1 week ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth...

  • Team Lead

    2 weeks ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan Business Edge personnel Full time

    **Job Title**: Team Lead - Luxury Retail **Location**: KLCC **Job Summary**: We are looking for a **Team Lead** to oversee daily store operations, drive sales performance, and ensure an exceptional luxury shopping experience. This role requires strong leadership, excellent clienteling skills, and a passion for high-end fashion. If you have experience in...

  • Gtcs Analyst 1

    1 week ago


    Kuala Lumpur, Malaysia Prometric Full time

    **Duties & Responsibilities**: - Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. - Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps. - Document details of cases and prioritize according...

  • Team Lead

    3 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia TikTok Full time 60,000 - 100,000 per year

    ResponsibilitiesAbout the teamThe Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.What will I be doing?You will lead, manage, recruit & develop the search operation team, helping them to achieve their full potential and maintain high standards & quality...

  • Team Lead

    1 day ago


    Kuala Lumpur, Malaysia Hytech Consulting Management Sdn Bhd Full time

    Provide technical training and guidance to the RPA team; Lead and assign projects to the RPA members to ensure projects are delivered on time, within budget and with quality; End to end coordination with process owners, developers and IT teams to implement projects; Work closely with Business Units and departments to ensure conformance to governance and...

  • Team Lead

    3 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Schaeffler Full time 60,000 - 120,000 per year

    Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.Your...

  • Team Lead

    3 days ago


    Greater Kuala Lumpur, Malaysia Cognizant Full time 120,000 - 240,000 per year

    Job Title : Team LeadLanguage : Cantonese (must be proficient in verbal and written)SummaryThe senior Advisor oversees the team, ensuring efficiency and accuracy. This leadership role involves managing team performance, implementing process improvements, and ensuing exceptional service delivery while aligning with Goals and Regulatory standards.Roles and...