Director, Ous Sales Operations

Description:
**RxSight® is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world’s first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company’s mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.**

**OVERVIEW**:
The Director of OUS Sales Operations is responsible for managing a high-performance sales operations infrastructure and collaborate cross-functionally to optimize trial-to-implant workflows, long-term utilization, and customer loyalty. As a data-driven operator, this individual will blend commercial analytics and strategic planning to maximize product adoption and same-store sales growth.

This role works closely with the Sr. Director, APAC Commercial Strategy, and the Sr. Director EU Market Development & Commercial Strategy to ensure alignment across regional strategies, sales operations, and performance initiatives.

**Requirements**:
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
Sales Operations & Infrastructure
- Build and implement the OUS Salesforce instance, leveraging the existing U.S. platform for consistency and scalability.
- Partner closely with the U.S. Sales Operations team to ensure process alignment and shared best practices.
- Establish OUS analytics processes and reporting frameworks to manage business performance.
- Develop leadership-level reports and daily sales reports to track progress against KPIs.
- Strategically manage OUS system rollouts and adoption across regions.
- Lead forecasting, territory planning, performance reporting, and commercial analytics.
- Build and maintain dashboards (e.g., Power BI) to provide real-time visibility for commercial stakeholders.
- Manage commission planning, payout modeling, and performance metric alignment with business objectives.
- Support operational budgeting and forecasting across revenue, headcount, and commercial programs.
- Oversee CRM and sales-enablement platforms to improve execution visibility and field productivity.

Customer Growth Strategy & Execution
- Develop targeted account growth frameworks based on tiering (e.g., high volume vs. low volume), product mix, and physician profiles.
- Align commercial activities with KPIs
- Design and manage programs focused on increasing account utilization

Commercial Strategy & Field Enablement
- Collaborate with Clinical and Sales teams to integrate data collection and study targets with commission and incentive structures.
- Use analytics to identify growth opportunities and translate insights into strategic initiatives and enablement tools.
- Partner with Marketing to develop account-level targeting and messaging campaigns (e.g., adoption efforts, DTC outreach).
- Design and operationalize utilization-focused initiatives to enhance loyalty and growth among strategic accounts.
- Lead analysis of data to inform planning and investment.

Performance Metrics
- Account growth vs. forecast (new + same store)
- Account launch speed & success
- Adoption rate by account
- Territory productivity (by rep & region)
- Procedure volume declines and recovery tracking

**REQUIRED KNOWLEDGE, SKILLS AND ABILITIES**:

- Proven track record in building commercial infrastructure in procedure-based, high-growth businesses.
- Expertise with analytics platforms (e.g., PowerBI), CRM tools, and Excel-based models.
- Experience designing operations and incentive frameworks that support strategic growth goals.
- Comfortable operating in dynamic, fast-paced, and cross-functional environments.
- Strategic thinker capable of translating commercial data into actionable initiatives and field direction.

**SUPERVISORY RESPONSIBILITIES**:

- This position will not have immediate supervisory responsibility but will be expected to lead by example in using role model behavior.

**EDUCATION, EXPERIENCE, and TRAINING**:

- 10-15+ years of experience in sales operations, commercial analytics, or strategic account planning within MedTech, diagnostics, or device sectors.
- Training to be completed per the training plan for this position as maintained in the document control system.
- The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 15 days from the hiring date and on an annual basis.

**CERTIFICATES, LICENSES, REGISTRATIONS**:

- Proven expert level experience with Sales Analytics
- PowerBI, or other like Analytics software in-depth experience.
- Statics training
- Six-Sigma Certification, Greenbelt or higher

**COMPUTER SKILLS**:

- MS Excel - Advanced
- Statistical Software (Minitab, Matlab, etc) is highly desirable.

**Notice to Staffing Agencies and Search Firms**: