Workday Functional Lead

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Role Summary:
This role is part of the HR Enablement function, which is responsible for building horizontal capabilities such as Process Excellence, HR Technology, Reporting & Analytics, Engagement & Governance, and Operations & Shared Services. These capabilities will form the foundation of the new HR operating engine for Prudential.

This role will be responsible to collaborate with Process owners, Workday support team members and relevant stakeholders to understand their requirements, assessing the impact and implementing leading Workday HCM practices, across all group and local business units.

The Workday Functional Lead will be responsible for leading the practice in the following areas:

- Collaborating with HR and Technology stakeholders to assess and recommend Workday solutions, to establish a streamlined User experience and Service delivery, enabled through Workday HCM.
- Partner with Workday support Team, to manage day-to-day system support activities.
- Drive Continuous Improvement and Innovations, driving adoption of Workday HCM Solution.

Roles & Responsibilities:

- Collaborate with HR process owners and relevant stakeholders, to gather & analyse business requirements, deploy and support the desired solution in Workday HCM, as per design specifications.
- Provide ongoing day-to-day system support and maintenance, for the relevant modules, as per the relevant governance and service delivery protocols.
- Lead the implementation of new Workday capabilities, for the relevant modules, including; planning, configuration, testing, deployment and adoption of the relevant solution.
- Conduct solution enablement and training sessions, for relevant stakeholders in driving Workday Adoption across the organization.
- Stay updated on the latest Workday releases, features, and functionalities, and assess their impact on relevant solutions.
- Partner with process owners and stakeholders in identifying, deploying and driving adoption of latest Workday capabilities through a defined service improvement framework.
- Take ownership of developing and maintaining appropriate documentation of Workday support maintenance activities and design changes, for future reference and audits.
- Instil a “Continuous Innovation” mindset as a Team Player, by mentoring team members and collaborating with them, to jointly deliver high-quality solution and services to stakeholders.
- Stay abreast of Industry trends and advancements through Workday releases, features, and best practices, and recommending enhancements aligned to the organization needs

Skills & Requirements
- 5+ years of experience working as a Workday Functional lead or in a similar role.
- Excellent problem-solving abilities and analytical thinking, to proactively assess and resolve day-to-day issues, and independently drive initiatives to improve Workday Solution and services.
- In-depth knowledge of overall Workday solution with relevant Workday certifications/ accreditations, and hands-on experience in implementing and optimizing Workday HR solutions from “Design to Deploy”.
- Working knowledge of overall Workday solution, with hands-on experience of implementing (from design to deploy) of at least two Workday modules; Human Capital Management (HCM), Absence, Talent Management, Compensation / Advanced Compensation management, Recruitment, Benefits, others.
- Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions and communicating complex technical concepts to both technical and non-technical audience.
- Excellent communication and interpersonal skills, with the ability to effectively engage with team and stakeholders at all levels and across geographies and cultures.
- A commitment to continuous learning and driving improvement.
- Workday certification(s) in relevant modules is preferred, but not mandatory.