Mechanic (Heavy & Light Machinery)
1 day ago
**Key Responsibilities**:
- Lead and manage the service department/workshop to ensure efficient job completions, timely delivery, and high levels of customer satisfaction.
- Monitor and evaluate the daily productivity of mechanics, ensuring tasks are completed efficiently.
- Provide technical guidance and solutions to mechanics on complex issues.
- Achieve the monthly labour target as set by the company.
- Develop and implement service strategies to enhance customer experience and meet service objectives.
- Analyse customer feedback and service metrics to identify areas for improvement and initiate corrective actions.
- Train, mentor, and develop service staff to promote a high-performance culture and encourage professional growth.
- Build and maintain strong customer relationships while providing personalized service solutions.
- Manage staffing, training, and performance of the service personnel.
- Monitor team performance and provide coaching, feedback, and recognition to ensure service excellence.
- Prepare regular reports for senior management on key performance indicators and improvement initiatives.
**Job Requirement**:
- Diploma or Degree in Engineering.
- Minimum 3 years of experience in the service and repair industry.
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Able to communicate effectively in English and Bahasa Melayu (speaking, reading, and writing).
- Familiar with preparing reports and analysing service data.
**Please contact us if you are interested**:
**Job Types**: Full-time, Permanent
Pay: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Free parking
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Yearly bonus
Work Location: In person
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