Travels Assistance Coordinator

Travels Assistance Coordinator - (Thai Speaker)

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

General Insurance

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

**What you need to know**:
**Job Description**:
Respond to policyholders’ enquiries offering appropriate solutions and information from China & Hong Kong
Handle calls and casework for services such as lost luggage, lost documents, legal & medical referrals and medical evacuations
Provide general policy information (such as verification and limits of coverage), claims information and renewal information to customers and vendors
Schedule and make follow-up calls on complex cases to customers
Liaise with vendors, involved third-parties and family members during active cases
Enter all case-related documentation into the relevant systems

**What we’re looking for**: Requirement

Preferably Senior Executives specializing in Customer Service or equivalent.
Full-Time positions available
MUST BE WILLING TO WORK IN A PERMANENT NIGHT SHIFT SCHEDULE
MANDATORY ability to speak, read and write Thai
Demonstrated customer service experience
Ability to reason and solve complex problems
Excellent interpersonal, telephone and computer skills

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

**Functional Area**:
OP - Operations

**Estimated Travel Percentage (%)**: Up to 25%

**Relocation Provided**: No

AIG Travel Assist Malaysia Sdn Bhd