Telephone Operator

1 week ago

Perai, Malaysia Ixora Hotel, Penang Full time

**SUMMARY OF THE JOB SCOPE**:
Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guestrooms through the telephone console or to hotel personnel or departments.

Takes and distributes messages for guests, provides information on guest services, and answers inquires about public hotel events.

**DUTIES AND RESPONSIBILITIES**:

- Answers incoming calls.
- Directs call to guest rooms, staff, or departments through the switchboard.
- Places outgoing calls.
- Receives guest messages and deliver the same to the guest.
- Logs all wake-up call requests and performs wake-up call services.
- Provides information about hotel services to guests.
- Understand the telephone operator board or switchboard operations.
- Provides paging services for hotel guests and employees.
- Knows what action to take when an emergency call is required.
- Monitors automated systems including firealarms and telephone equipment when engineering and maintenance department is closed.
- Assists in reporting telephone equipment or service complaints and problems.
- Trains or assists wit training new telephone operators in performance of job duties.
- To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
- Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
- Must be polite and courteous while answering the phone.
- Open and close telephone functionality on the hotel front officesoftware.
- Keep records of calls placed and received by all departments and recording the call charges.
- Setup conference callsin different locations and time zones.
- Update directory information on the front office software.
- Provide relay service for hearing-impaired guests.
- Provides a paging service for hotel guests and employees. Process guest wake-up calls.

**Job Types**: Full-time, Permanent

**Salary**: RM1,600.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal provided
- Parental leave

Schedule:

- Day shift
- Evening shift
- Rotational shift

Ability to commute/relocate:

- Perai: Reliably commute or planning to relocate before starting work (required)

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