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Assistant Customer Service Officer

2 weeks ago

Johor Bahru, Malaysia Nihon Pigment Sdn Bhd Full time

Responsible to prepare delivery order (D/O) in accordance to MRF
- Monitor and analyze order requests, promptly notifying the OPS CS when stock availability is low and request on stock allocation.
- Ensure Finished Goods is picked in accordance to first-in-first-out (FIFO)
- Working with QC, Production and Planner to expedite urgent order or request, and update the progress and result to requestor.
- To coordinate and arrange transport and sorting D/O in accordance to lorry
- As a contact point to OPS Customer service.
- Perform sorting of delivery related documents in accordance to Nihon filling system.
- Responsible to monitor and upkeep office stationery and supplies
- To perform transportation invoice verification in SAP on timely fashion
- Prepare daily delivery reports
- To perform all task assigned by supervisor or manager, including ad hoc task and other duties as required.

**Job Requirements**:

- Knowledge in SAP system
- At least 1 year related experience
- Arrange customer return (reject/quality issue)
- Issue Credit Note Issuance process
- Resolve customer complaints (service)
- Arrange delivery not in schedule (last minute order)
- Members of the Emergency Preparedness and Emergency Team
- Members of the First Aid Team
- Member of HSE committee
- Assist HR related matters when required
- Excellent interpersonal skills & organizational skills
- Good oral & written communication skills
- Teamwork skills

**Job Types**: Full-time, Permanent

**Language**:

- Mandarin (preferred)
- English (preferred)