Retail Assistant

**Hiring on behalf of our client**

**Company**:CeX Sdn. Bhd.

**Office/Store location**: Paradigm Mall

**Job designation/title**:Retail Sales Assistant, Non-Executive.

**Working hours**:45 hours per week.

**Working days**:4-6 (Flexible and negotiable).

**Working time**: Morning shift; 9.15 am - 6.30 pm & Noon shift; 1.15 pm - 10.15 pm.

**Contract or permanent**:Permanent.

**Starting date**:1st November 2024.

**Reporting to**:Dan Brannigan/James Bradley.

**Salary range**:Basic salary of RM 2000 - RM 2500.

**Company Overview**

CeX - or Complete Entertainment eXchange - was founded in London, UK in 1992 and is a leading second-hand marketplace for digital entertainment products that allows its customers to sell, buy or exchange entertainment electronics such as video games, mobile phones, consoles, laptops and movies.

CeX has expanded into Spain, Portugal, The Netherlands, The Canary Islands, Ireland, India, Poland, Italy and Australia, and now has over 600 stores worldwide. CeX has won many awards including being in the list of Top 100 Elite Franchises (by HSBC) and Shop of The Year 2021 for Games/Consoles/Computers/Phones (by PriceSpy UK).

Our long-term goal is to expand our store footprint and to be Malaysia’s leading retailer of second
- hand consumer entertainment, electronics, communications, and computer-related goods.

**Why Work at CeX Malaysia?**

CeX Malaysia is an equal opportunities employer full of growth, rewards and recognition:

- Technologically driven company involved in the latest gadgets, infrastructure & tech development.
- Teamwork and support - we go out of our way to help each other.
- Non-corporate working environment.
- Diverse career progression opportunities will open up as the business grows.
- Various incentives and perks.
- We celebrate individuality - be yourself

Join our dynamic team as a Retail Sales Assistant and embark on an exciting journey of managing buy and sell transactions, delighting customers with exceptional service, and ensuring our store is always pristine and well-stocked. We're on the lookout for individuals with a passion for electronics, from cutting-edge gadgets to gaming gear, who can expertly evaluate the quality of second-hand electronics. Don't miss this opportunity to be part of a thriving retail environment where your skills and dedication will be celebrated.

**Responsibilities**:

- Greet and provide customers with our services and assistance.
- Address customer service issues such as concerns, queries, or complaints confidently.
- Process sales and purchase transactions on the POS (Point of Sale).
- Examine, evaluate, and test all stock bought in as per purchase SOPs.
- Ensure the store and its inventory are always neat, clean, and organized.
- Ensure that all products are properly displayed and priced.
- Take stock and reorganize merchandise as needed.
- Provide product knowledge to customers.
- Adhere to and follow all store policies, systems, and procedures.

**Job Requirements**

**Requirements**:

- Able to work shifts on weekends and public holidays
- Good communication skills in English and Bahasa Malaysia
- Prior experience in retail or customer service is preferred
- Experience and passion in consumer and gaming electronics is an added advantage.
- Team player and eager to develop and grow in the retail industry.
- Minimum SPM or equivalent.

**Benefits**
- Employee discounts at all **CeX** stores globally
- Store performance and KPI-based bonuses
- Overtime (OT)
- Medical insurance coverage
- Birthday leave
- Season parking

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion

Schedule:

- Afternoon shift
- Early shift
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Overtime pay
- Performance bonus

Application Question(s):

- Do you have a passion for gaming electronics?

Could you share your exposure or experience in gaming (if any)?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)

Expected Start Date: 11/01/2024