Gbs - Cb - Channel & Services My (L2 Application

1 week ago


Malaysia CIMB Group Full time

**Job Purpose **
- To provide 2 nd level support functions and perform troubleshooting of issues and provide root cause analysis on issues reported by user

**Key Responsibilities **
- Receive and investigate problem logs to determine recommended resolution
- Escalate/Work with EAD team to resolve reported problems
- To troubleshoot batch related issue
- Plan and implement Service Improvements
- Ensure incident tickets are resolved within SLA
- Coordinate thorough testing of the developed solution
- Provide regular feedback and status of issues to the appropriate parties, including inputs to knowledge base
- Establish root cause for issues resolved
- To provide support during off office hours including weekends

**Job Specification *
**Qualifications**:

- (Basic Degree/Diploma etc)Degree (Computer Science, MIS or a similar technical field is preferred)
- Professional Qualification and/or Regulatory, Licensing requirements- N/A- Relevant Work Experience- Minimum 5-8 years of experience in writing stored procedures, packages, and functions using PL/SQL
- Knowledge of banking / financial services system in the sales, service, operation or products area with min 3-5 years in consumer banking is an added advantage

**Required Competencies and Skills *
Competencies/Skills
- (Essential to succeed in this job)Technical/Functional skills
- Unix shell scripting
- Investigation and root cause analysis
- Strong troubleshooting skill is required
- Analytical - synthesizes complex or diverse information.
- Problem Solving - identify and resolve problems in a timely manner.
- Judgement - able to make decisions, exhibit sound and accurate judgement.
- Knowledge on Siebel Data Model will be an added advantage
- Siebel Configuration knowledge will be an added advantage
- Knowledge in Oracle Siebel Enterprise Integration Management (EIM) will be an added advantage

Personal skills (Soft Competencies [Core/Leadership])
- Customer Service oriented.
- Ability to perform multiple tasks simultaneously whilst working under pressure.
- Strong written and verbal communication skills, interpersonal skills and the ability to interface effectively with all levels of users.
- Forward thinking, dynamic and innovative
- Demonstrated systems thinking ability
- Ability to work independently



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