Gbs - Wb - Support My (Application Support)

**Job Purpose ** - 2nd Level Support to investigate and escalate production issues for Avaloq, TAP-SG, TAP-MY and PTS - Maintaining all related support technical documentations - Ensure systems are working as per BAU and in compliance with CIMB IT policy **Key Responsibilities** - Responsible for support production issues, troubleshooting on Private Banking...

**Job Purpose ** - Production support role **Key Responsibilities ** - To provide support to Production Application systems - To resolve production errors/bugs and incidents when necessary - To ensure all responses are within predefined SLA - To ensure issues are identified, reported, tracked and closed in a timely manner - 24/7 shift work to monitor online...

**Job Purpose **Key Responsibilities ** - Take ownership of issues and lead the collaboration with multiple teams within GT, systems owners, users and/or vendor, where applicable, to facilitate the incident/ problem troubleshooting/resolution, root cause analyses, recovery and restoration and change management process in accordance with the established SOP...

DescriptionKey ObjectiveProviding application delivery support to meet business need global/regional based.Triage new Incidents as they are received, prioritize appropriately, and ensure that critical and non-critical issues are addressed in a timely manner.Design and implementation of support processes using ITIL best practices.Communicate directly with...

Job DescriptionWe are looking for a detail-oriented and proactive Senior Application Support Engineer to join our IT support team. This role primarily involves ensuring the seamless operation of our applications by addressing and resolving application issues, monitoring application uptime, and tracking Service Level Agreements (SLA). The ideal candidate will...

Summary of responsibilities To ensure the application of the critical business (Developer Portal) systems are operating smoothly. To ensure all assigned tasks are completed in accordance with specifications and schedule and to provide 2nd level support for application of the assigned critical business systems.Key Areas of ResponsibilitiesEnsure that...

**Job Purpose ** - To provide 2 nd level support functions and perform troubleshooting of issues and provide root cause analysis on issues reported by user **Key Responsibilities ** - Receive and investigate problem logs to determine recommended resolution - Escalate/Work with EAD team to resolve reported problems - To troubleshoot batch related issue -...

**Job Purpose ** - Application delivery**Key Responsibilities * **Responsibilities**: - Managing the end-to-end project implementation including project planning, risk management, quality control and implementation, vendor management, financial management, management of resource, collaboration and etc. - Adheres to all applicable procedures, company policies...

**Job Purpose **Key Responsibilities ** - Overall responsibility to deliver various streams of projects/programme identified under the Programme Master Plan. - To provide leadership to those involved in the project by defining work and ensuring deadlines are understood and adhered to and that project objectives are clearly articulated and understood. -...

About the RoleWe are looking for an Application Support Manager to oversee day-to-day operational activities, ensure service excellence, and lead a high-performing technical team. This role plays a key part in ensuring operational efficiency, managing technical incidents, and supporting continuous improvement across systems and products.Key...