Front Office Assistant

5 days ago

Kamunting, Malaysia SSL TRADERS HOTEL SDN BHD Full time

**Duties and Responsibilities**:
1. Assign work, night auditing clerk, telephone operators, and reservationists, as assigned.
2. Coordinate all advance reservations for rooms made by telephone or through correspondence.
3. Maintain reservation waiting list and assign rooms as available.
4. Maintain files and records on reservations and pre-registration correspondence.
5. Work closely with conference office and/or sales personnel to coordinate bookings for group and transient rooms.
6. Responsible for front office keys and the safekeeping and security of valuables deposited by guests.
7. Perform desk duties of room clerk as required.
8. Originate group billings, correct discrepancies, and coordinate accounting with assigned business service center.
9. Responsible for hotel telephone system operations, including software updates, revenues, and interfacing with the telecommunications office to insure proper billing and customer service.
10. Backfill for night auditors as required and serve as relief manager in the absence of the Front Office Manager.
11. Perform related duties as assigned.

**Minimum Acceptable Qualifications**:
1. hotel front desk experience or degree in related field and one year of experience.
2. Customer service skills including the ability to establish and maintain effective working relationships with the general public,
3. Willingness to work weekends, holidays, day/evening/night shifts, as required.
SSL TRADERS HOTEL IS AN IMPRESSIVE CONTEMPORARY - STYLED HOTEL IN TAIPING, PERAK. IT IS LOCATED AT JALAN KAMUNTING LAMA AT THE INTERSECTION OF TAIPING'S HERITAGE TOWN AND KAMUNTING'S INDUSTRIAL ZONE.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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