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Customer Service Advisor

2 weeks ago

Bukit Jalil, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

**About Our Client**
- We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviors - do the right thing, better together and never settle - as well as our brand promise, here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realize their full potential and make a positive contribution to our organization. This in turn helps us to provide better support to our broad client base._

**Responsibilities**
- Assist clients in fulfilment of their transaction or servicing requests via the telephone
- Achieve first call resolution in all client interactions, where possible
- Promote the use of automated channels and its benefits to clients
- Leverage on continuous improvement journey by proposing & giving suggestions / recommendations on workflow implementation & productivity improvements
- Handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects
- To introduce and educate the client of the self-service/automated banking channels and help them use the services extensively
- Maintain prescribed quality levels and to convey right information to the clients and avoid miss-selling and complaints

**Requirements**:

- Graduate / Under graduate with minimum of 2 years’ experience in Customer Service.
- Fresher or with 1-2 years of experience in Customer Service
- Excellent communication skills in written and verbal English
- Basic computer skills
- Strong service orientation
- Willingness to learn additional products
- Previously supported **Singaporean** market will be an added advantage_

**_Job Types: _**Full-time, Permanent

**_Salary: _** RM2,800.00 - RM3,800.00 per month (_+ additional allowances_)

**Job Types**: Full-time, Permanent

**Salary**: RM2,800.00 - RM3,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

Application Question(s):

- How many years of Customer Service experience do you have ?
- Do you have a notice period to be served ?
- From a scale of 1-10, how would you rate your fluency in English ?
- What is your expected salary ?

**Education**:

- STM/STPM (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)