Fraud Team Lead

7 days ago

Kuala Lumpur, Malaysia Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Achieve continuous improvements in our fraud processes and KPIs (such as fraud rates, false positives, MO defence rates, fraud savings) to achieve the optimum balance between protecting our business from loss, and in promoting growth.
- Representing fraud in cross functional projects, ensuring risk management is an important consideration as we progress.
- Routinely tests effectiveness of existing rules to detect fraud and leads periodic calibration, or validates recommendation to adjust rules, and approves of such adjustments or tweaks.
- Manages the end-to-end cycle of fraud case management and ensure each case or escalation is handled appropriately.
- Collaborate with Data Analytics/Operations resources to develop fraud monitoring/hunting capabilities utilising multiple data sources.
- Provide guidance to users/victims on the appropriate course of action and provide fraud prevention counseling as needed (i.e. ID Theft, wire fraud, malware, phishing).
- Support activities to map and assess the effectiveness of current controls and mitigation measures in place to address key fraud risks, with a view to addressing gaps to potential and strengthening the fraud control framework.
- Supervise and drive a team of analysts to meet or exceed quality and production goals.
- Coordinate with management and HR when necessary to manage team member performance, disciplinary and/or personnel issues.

**Requirements**:

- A Fraud SME/lead with 5+ years of relevant experience in e-commerce or a service provider and super passionate in fraud prevention strategy
- Great at explaining things to people and have flawless written English.
- Experience in leading on a project and coaching/mentoring other employees would be beneficial.
- Excellent personal and interpersonal skills to interact with a variety of stakeholders, including building strong partnerships with other departments.
- Enjoy working efficiently and independently in a fast-paced, high-volume environment.
- Proven experience and knowledge in effective training, coaching and people management practices.
- Have a passion for supporting other team members in developing their knowledge and expertise in fraud detection.
- If you’re data led in your decision making process. Comfort with SQL is valuable.
- Experience in ground intelligence tactics in combating fraud is an added advantage.

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