F&b Operations Manager

2 days ago

Puchong, Malaysia PCA Group Sdn Bhd Full time

**The Company**
- Factories in Malaysia (HQs), China, India, Mexico, South Africa
- Export to 105 countries around the world.
- Global MNCs customers in Petrol Retail, Automotive, Quick Service Restaurants, Health & Beauty, and Telecommunication
- Single source solution provider of innovative, engineered manufacturing products and services in full compliance with global engineering standards

**The Job**
- Oversee and lead the operations of multiple outlets.

**Responsibilities**
- **Business Operations**_
- Collaborate with top management for strategic planning and execution to meet annual business objectives.
- Fully responsible for financial performance, including budgeting, forecasting, and cost control for all outlets.
- Monior and control all P&L items to ensure profitability.
- Ensure all outlets adhere to hygiene and safety standards.
- Take on additional tasks and projects as assigned by the company.
- **People Management**_
- Develop and manage workforce planning and staffing forecasts.
- Create a positive and productive work environment for all team members.
- Implement and uphold customer service SOP standards across all outlets.
- Work closely with HR for recruitment, onboarding, training, development, and retention of staff.
- Optimize staff scheduling to achieve maximum productivity and efficiency.
- Monitor and control labour costs to remain within budgeted levels.
- **Audit & SOP Compliance**_
- Establish, monitor, and maintain operational targets, KPIs, schedules, and SOPs.
- Conduct regular audits to ensure compliance with hygiene, safety, and company standards.
- Ensure outlets are well-maintained, adequately stocked, and prepared for daily and peak operations.
- **Customer Service Excellence**_
- Continuously enhance customer service standards by identifying customer needs and resolving
- issues proactively.
- Analyze service trends and propose system improvements to enhance customer satisfaction.
- Ensure effective communication across all departments including marketing, purchasing, kitchen, and outlet teams.
- Diploma/Degree in Hospitality Management, Business Administration, or related fields.
- Minimum 5 years of experience in a managerial role in F&B operations management, preferably with experience in coffee Beverage-related outlets or café operations
- Experience in setting up and managing new outlets will be an added advantage.
- Strong leadership, communication, and interpersonal skills.
- Solid knowledge of F&B operations, including costing, budgeting, and P&L management.
- Hands-on approach with excellent problem-solving and decision-making abilities.
- Strong organizational skills with keen attention to detail.
- Ability to join the company by mid July will be an added advantage.

**Job Types**: Full-time, Permanent

Pay: RM7,000.00 - RM9,000.00 per month

**Benefits**:

- Additional leave
- Free parking
- Vision insurance

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Expected Start Date: 07/21/2025

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