Remote) Operations Technology Associate

**About Us**

Founded with a vision to enable small business growth, Grof leverages technology and digital innovation to simplify all company administration. From incorporation and compliance to accounting and payroll—Grof is an all-in-one business solution, enabling entrepreneurs and business owners to focus on what they do best.

**Grof Core Values**

1. Own Your Work — At Grof, we believe in the power of owning our work. It means taking pride in our accomplishments, no matter how big or small, and recognising that our efforts contribute to the success of the team and the organization as a whole.

2. Stronger as A Team — At Grof, we encourage each team member to contribute their unique talents, experiences, and knowledge to achieve our collective goals. By helping one another, sharing insights, and leveraging our combined strengths, we create a harmonious and dynamic work environment. Together as a cohesive team, we achieve remarkable outcomes and overcome challenges that would be insurmountable as individuals.

3. Grow 1% each day — At Grof, we believe in the power of continuous improvement and the transformative effect of small, consistent steps forward. By dedicating ourselves to learning something new every day, we cultivate a growth mindset and stay adaptable in an ever-evolving world.

4. Dare to Try — At Grof, we take calculated risks and pursue new opportunities. By daring to try, we foster a culture of innovation, resilience, and growth. We encourage our team members to run towards challenges, embrace a mindset of continuous learning, and persevere even in the face of setbacks.

**Role**

We are seeking a proactive and technically skilled Operations Technology Associate to join our team and play a vital role in maintaining and optimizing our operational technology landscape, with a primary focus on our ERP system. This role will be instrumental in ensuring seamless integration between our ERP and other operational tools, supporting our operational teams, and driving efficiency across the organization.

**Responsibilities**:

- **ERP System Troubleshooting & Resolution**:

- Diagnose and resolve ERP system issues promptly, minimizing downtime and ensuring operational continuity.
- Maintain a detailed log of reported issues, resolutions, and preventive measures.
- **Data Management & System Upgrades**:

- Assist in data migration, integration, and system upgrades, ensuring data accuracy and integrity.
- Conduct thorough testing and validation of system changes to prevent disruptions.
- **Operational Team Training & Support**:

- Develop and deliver effective training programs and user documentation to empower operational teams to maximize ERP system utilization.
- Provide responsive and knowledgeable technical support to operational users, addressing inquiries and resolving issues efficiently.
- **ERP System Enhancement & Collaboration**:

- Collaborate closely with the ERP System Manager to implement new features, functionalities, and system optimizations.
- Contribute to the continuous improvement of the ERP system by identifying and recommending process enhancements.
- **Operational Tool Integration & Optimization**:

- Ensure seamless integration between the ERP system and other operational tools, such as CRM and inventory management software.
- Identify and resolve integration issues, ensuring data consistency and workflow efficiency.
- Test and validate integrations after updates.

Qualifications and Skills
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1-2 years of experience in ERP system support or related technical role.
- Strong understanding of ERP systems and their functionalities.
- Proficiency in troubleshooting technical issues and providing user support.
- Experience with data migration, integration, and system upgrades.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
- Strong problem-solving and analytical skills

**Perks & Benefits**
- Remote working opportunities
- Working alongside talented and passionate individuals
- Access to the latest tools and technologies
- Stock options for full-time employees
- Work with a diverse team
- Competitive remuneration
- Opportunities for career development
- Learning & development opportunities
- Medical benefits; insurance, dental and personal wellbeing
- Performance bonus and annual increment
- Internal Referral Programme

Pay: From RM3,500.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Parental leave
- Work from home

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

Application Question(s):

- Are you comfortable with remote work?
- What ERP Systems are you familiar with?

Work Location: In person