Technician 2, Information Technology

**Company Description**
At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.
**Job Description** BROAD FUNCTIONS**:

- Provide 24x7 IT Services Operation and Infrastructure (Level 1) support.
- Coordinate IT Infrastructure Problem Management and escalation.
- Coordinate with Global team to perform site testing and buyoff.
- Manage site IT Infrastructure hardware and software deployment and configuration.
- Provide technical support to critical users.
- Provide site mobile communication support to corporate and remote users.
- Carry out assigned task to ensure the quality of product, and prevent environmental pollution, workplace incidents, injury, and ill health.
- Participate in related risk assessment activities e.g. BPM, HIRADC, ERA, RA, BIA, BCP

**RESPONSIBILITIES**:

- First level IT support for MFG (4 Shift) covering all IT areas such as MFG IT hardware and software support, Office/Deskside support, Network/Telecom support, and Data Center operations support.
- Responsible for nightshift/Weekend/PH IT-helpdesk support
- To assist daily IT operations support.
- To assist on network/telecom/server related project/assignment/task.
- Ensure SOX compliance, security control, standardization, documentation, planning and delivery.
- Assist IT engineers on project implementation, assignment, system troubleshooting, testing and maintenance activities.
- Application performance monitoring and feedback on any improvement plan**.**

**Qualifications**
Minimum Diploma or Advanced Diploma in Computer Science/Information Technology or equivalent.
**Additional Information**
- At least 1-2 years of working experience in the related field is required for this position.
- Working experience in Multinational Manufacturing Company (MNC) will be an added advantage.
- Possess good command in English.
- Good interpersonal skills with pleasant personality.
- Knowledge in computer hardware maintenance, troubleshooting skills and handling helpdesk operations.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.