SQL Developer

5 days ago

Kuala Lumpur, Malaysia Flintex Consulting Pte Ltd Full time

**Job Summary**:
**General Responsibilities**:

- Provide 2nd level support, inclusive of the monitoring, tracking of incident and enhancement request in meeting service level obligations.
- Escalate to 3rd level support for technical, resolution and development of business solutions.
- Develop and maintain technical documentation and knowledge base articles
- Perform implementation of best practices, improvements or new/change requests from user and ensuring alignment with change process.
- Participate in the testing and validation of software fixes and enhancements.
- Ensure adherence to service level agreements and processes.
- Continuously improve support processes and procedures to enhance the customer experience.
- Ensure availability of a single point of contact to user for prompt communication.

**Leadership Responsibilities**:
Drive self-learning and improvement in IT business solution services and Company behaviors as part of continuous learning.

**Functional Skills and Knowledge**:

- Must possess knowledge or ability in Microsoft SQL, T-SQL.
- Knowledge in Azure and Scrum are preferable.
- Familiar with IT Service Management framework.
- Proven competency to handle confidential/sensitive information in an appropriate and secure manner.
- Proven basic numeracy and excellent quantitative analysis.
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).

**Education**:
Bachelor's degree in Computing/Information Technology or its equivalent.

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