Hotel Front Office/receptionist

2 days ago

Kuala Terengganu, Malaysia ADA HOTEL & APARTMENT Full time

**Required**
- 2 Man
- 1 Women

**JOB DESCRIPTIONS**
- Perform all check-in and check-out tasks
- Answer telephone timely and professional manner accordance to hotel standard.
- Manage online reservations
- Inform customer about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Ensure guests are properly greeted upon their arrival and assign rooms
- Provide excellent guest services throughout their stay
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Ensure Front office logbook and hotel logbook is always updated and actioned upon.
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager.
- Assist housekeeping in clean and maintain guest rooms according to established standard, including making beds, changing linen, dusting furniture, vacuuming and cleaning bathroom

**SKILLS**
- Proactive
- Excellent in organization skills
- Excellent in customer services
- Solid written and verbal communication skills

**Job Types**: Full-time, Permanent

Pay: From RM1,500.00 per month

**Benefits**:

- Maternity leave
- Parental leave

Schedule:

- Afternoon shift
- Day shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay

Application Deadline: 01/23/2025

  • Front Desk Receptionist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia The 5 Elements Hotel Full time 30,000 - 60,000 per year

    Company DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Front Desk Receptionist located in WP. Kuala Lumpur. The Front Desk Receptionist will be responsible for greeting guests, answering phone calls, managing bookings, and providing general administrative support. The role includes handling customer...

  • Hotel Front Office Assistant/receptionist

    2 weeks ago

    Kuala Lumpur, Malaysia KLOE HOTEL Full time

    Front Office Assistant is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk to...

  • Hotel Receptionist

    2 weeks ago

    Kuala Lumpur, Malaysia TEGUH SARJANA GLOBAL RESOURCES SDN BHD Full time

    Hiring Hotel Front Office / Receptionist RAISSA BOUTIQUE HOTEL BUKIT BINTANG We are looking for an enthusiastic and professional Front Office to join our team. As the first point of contact for our guests,you will play a crucial role in creating a positive and welcoming experience. **Responsibilities**: - Greet and welcome guests with a friendly and...

  • Front Office/receptionist

    1 week ago

    Kuala Lumpur, Malaysia KLOE HOTEL Full time

    Front Office Assistant is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk to...

  • Hotel Front Office

    6 hours ago

    Kuala Lumpur, Malaysia Court Hill Rooms Sdn Bhd Full time

    Responsibilities: We are looking for 7 front office and 2 housekeeping staff for our hotels: Our hotels located in KL Sentral / Puchong / Bangsar Front Office: *Puchong -2 *Bangsar -3 *KL Sentral -2 House Keeping: *Puchong-2 - _________________________________________ Responsibilities: Front Office - Greet all guests and assist them with check-in and...

  • Hotel Front Office Assistant

    2 weeks ago

    Kuala Lumpur, Malaysia KLOE HOTEL Full time

    Front Office Assistant is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk to...

  • Front Desk Hotel

    4 days ago

    Kuala Lumpur, Malaysia Hotel Zamburger Sdn Bhd Full time

    Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system. - Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. - You will also ensure hotel charges are processed diligently to guest’s accounts,...

  • Hotel Receptionist

    2 weeks ago

    Kuala Lumpur, Malaysia KLOE HOTEL Full time

    **General Description** Front Office Assistant is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the...

  • Front Office Manager

    6 days ago

    Kuala Terengganu, Malaysia Hotel Grand Continental Kuala Terengganu Full time

    1. To achieve a maximum occupancy and average rate at all times 2. To oversee day to day operation, ensuring a high standard of customer relations service within front office 3. Ensure front office operates with a sales attitude and are aware of room sales/revenue targets 4. To coordinate closely on room availability with Sales Department 5. Adhere to...

  • Front Office Assistant

    2 weeks ago

    Kuala Terengganu, Malaysia Hotel Grand Continental Kuala Terengganu Full time

    1. Maximisation of rooms sales and revenue for the Hotel 2. Ensure our customers receive a fast, efficient check-in and check out 3. Ensure all customers queries or requests are handled in a polite, efficient manner 4. Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the Hotel 5. Adhere to all...