Supervisor

1 day ago

Cyberjaya, Malaysia 10 GRAM RESTAURANT [CYberjaya] Full time

Plan, supervise and control various operations, working closely and supporting the restaurant manager.
- Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
- Constant effective communication with managers and supervisors regarding any guest or staff issues.
- Encourage and motivate staff with a positive attitude.
- Operate POS (point of sale) and maintain security of system.
- Follow the correct cash up and management of bills and house accounts, including cash and credit card transactions.
- Manage waiters, barman and runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
- Maintain excellent product knowledge.
- Ensure all front of house staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’.
- Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately.
- Monitor staff service levels to establish any areas that require attention or further training and provide training where required.
- Ensure the correct set up for functions and bookings for the day.

**Job Types**: Full-time, Permanent

**Salary**: RM1,700.00 - RM2,200.00 per month

**Benefits**:

- Maternity leave

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Food service: 3 years (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

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