Assistant Front Office Manager

5 days ago

Kuah, Malaysia Wings by Croske Resort Langkawi Full time

**Job Summary**:
**Key Responsibilities**:

- Assist the Front Office Manager in managing the front desk, concierge, and guest services teams.
- Ensure smooth check-in and check-out processes, providing exceptional service to all guests.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Monitor and maintain high standards of guest service and satisfaction.
- Train, mentor, and supervise front office staff, ensuring they adhere to resort policies and procedures.
- Assist in scheduling, payroll, and performance evaluations for the front office team.
- Maintain accurate records of guest information, reservations, and transactions.
- Coordinate with other departments to ensure seamless guest experiences.
- Oversee the handling of guest billing and ensure accuracy in financial transactions.
- Implement and maintain standard operating procedures for front office operations.
- Assist in preparing daily, weekly, and monthly reports for management.
- Step in to resolve operational issues and ensure the front office runs efficiently at all times.

**Requirements**:

- Proven experience as an Assistant Front Office Manager, Front Office Supervisor, or in a similar role, preferably in a luxury hotel or resort.
- Strong knowledge of front office operations, including reservations, check-in/check-out, and guest services.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- Ability to handle guest complaints and resolve issues effectively.
- Strong organizational and multitasking abilities.
- Fluency in English; additional languages are a plus.
- Bachelor’s degree in Hospitality Management or a related field is preferred.
- Flexibility to work in shifts, including weekends and holidays.

**Preferred Qualifications**:

- Experience in a luxury resort or high-end hospitality environment.
- Knowledge of local attractions and activities in Langkawi.
- Familiarity with revenue management and upselling techniques.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunity to work in a luxurious resort in a stunning location.
- A supportive and collaborative work environment.
- Career growth and development opportunities.

**How to Apply**:
Join us at Wings by Croske Resort and be part of a team that creates unforgettable moments for our guests

Pay: RM5,000.00 - RM6,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Free parking
- Health insurance
- Meal allowance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Ability to commute/relocate:

- Langkawi: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Hotel Sales & Marketing: 3 years (preferred)

**Location**:

- Langkawi (preferred)

Willingness to travel:

- 50% (preferred)

Work Location: In person

Application Deadline: 02/20/2025
Expected Start Date: 02/28/2025

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